What are international sanctions and which countries am I unable to access online banking from?

International sanctions are punitive or coercive measures used by national governments and supranational bodies to discourage regimes or individuals from acting in ways condemned by the international community or individual nations. In order to manage risks associated with international sanctions regimes, in some countries you may not be able to access Bankwest Online Banking, Bankwest Online Business Banking or the Bankwest App. This is because those countries are deemed by Bankwest to be high risk.

Currently, these countries/regions include:

  • Cuba
  • Crimea, Donetsk, Kherson, Luhansk & Zaporizhzhia regions
  • Iran
  • North Korea
  • Syria.

You can't apply for products online while in a sanctioned country and you won’t be able to use your Bankwest Mastercard.

If you’re in one of these countries, don’t worry – you can still get in touch with us 24/7 by calling +61 8 9449 2840 (if the call is permitted to be made from the sanctioned country). Keep in mind that calls made from overseas will be subject to standard international call rates.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.

Call us on +61 8 9449 2840 if you're overseas

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