We’ll continue to protect and improve the wellbeing of our customers, colleagues and the community.
In response to current coronavirus-related restrictions, we've expanded support for our most affected eligible customers.
This page will be updated with the latest advice and guidance.
Whether it's online, through our app or in a branch, we're here to make your banking easier.
Free COVID-19 business webinars
We realise these are unprecedented times and businesses are facing new situations daily. To help, we’re offering our business customers free access to a special series of COVID-19 professional learning webinars provided by our partners – Ernst & Young and The Small Business Lounge.
Our NSW branches are currently open 10am - 2pm, Monday - Friday to assist with general banking enquiries and appointments. NSW branches remain closed on Saturday.
Your health and safety is our priority – we’ve introduced strict social-distancing and hand hygiene measures to help keep you safe at our branches. If you’re unwell, or in self-isolation, please don’t go to a branch. You can call 13 17 19 to discuss how we can support you or you can access your everyday banking 24/7 through Bankwest Online Banking or the Bankwest App.
If you need help with any of our digital services, please visit our how to guides.
If you need support due to the ongoing impacts of COVID-19, we’re here to help. We have a range of support options that we can tailor to suit your individual needs – including support for your home loan, personal loan or credit card.
From Monday 19 July 2021, home loan repayment deferral support became available to customers impacted by COVID-19 restrictions.
If you're currently impacted by COVID-19 restrictions and want to find out if you're eligible for a home loan deferral, call our Customer Assist team anytime on 1300 769 173.
You can also contact Customer Assist if you have any questions about current or previously available support options.
If you've deferred your home loan repayments, we’ve put together some FAQs about what that means for you.
We’ve also put together some ideas that might help you keep on track with your home or personal loan.
We offer a number of support options, as well as a special series of complimentary COVID-19 professional learning webinars provided by our business partners.
There are many ways you can continue to bank with us. Whether it's online, through our app, in a branch or Australia Post, we're here to make your banking easier.
You can do lots of everyday banking tasks safely and securely in Bankwest Online Banking or the Bankwest App – so we’ve put together some guides.
Pay with your compatible device.
Across Australia, the PIN limit for contactless 'tap & go™' payments has increased from $100 to $200. This is a temporary measure to reduce your need to make physical contact with payment terminals.
Retailers such as Woolworths and Coles started to use the temporary limit from April 2020. Your Bankwest cards automatically applied the new limit, however not all retailers have these new limits applied to their merchant facilities. Please always follow the PIN pad prompts to allow your transaction to go through smoothly.
You can also continue to purchase safely online from secure websites using your Bankwest cards. See more info on online safety.
For more info on the contactless payment limit increase, take a look at our FAQs.
All travel insurance offered through Bankwest is provided by Zurich Australian Insurance Limited through its agent Cover-More. This includes the international travel insurance included with your eligible Bankwest credit card.
Please note that this event is excluded from cover for all destinations. Find out more.
Bankwest customers can contact Cover-More on its dedicated support line 1300 468 340 from 10am to 7pm AEDT, Monday to Friday, and 11am to 6pm AEDT on Saturdays.
If you plan to travel overseas or currently have travel plans, please consider the latest travel bans and government advice on your country of destination first and foremost.
Latest health alerts
For the latest health information visit the Department of Health website.
Coronavirus scams
Protect yourself from scams involving the coronavirus. Visit the Stay Smart Online website.
Travel restrictions
Visit the Australian Border Force or Home Affairs website for the latest alerts.
Australian Government’s Economic Response
Visit the Treasury website.
We're currently seeing many instances of scammers impersonating business and government authorities using COVID-19 messages. We've also seen a number of coronavirus-related online shopping scams.
A few specific examples to watch out for are:
Find out more about these security threats.
For more information about coronavirus-related scams, visit the Stay Smart Online and Scamwatch websites.
If you see something suspicious or you’re worried about possible fraud, please call us on 1300 368 748.
See even more tips on how to protect yourself from different types of scams.
You can message us in the Bankwest App or online banking. You can also call us – we’re here 24/7.