We’re here when you need us

We’ll continue to protect and improve the wellbeing of our customers, colleagues and the community.

In response to current coronavirus-related restrictions, we've expanded support for our most affected eligible customers.

This page will be updated with the latest advice and guidance.

Ways to bank with us

Whether it's online, through our app or in a branch, we're here to make your banking easier.

Ways to bank with us
Ways to bank with us

Free COVID-19 business webinars

We realise these are unprecedented times and businesses are facing new situations daily. To help, we’re offering our business customers free access to a special series of COVID-19 professional learning webinars provided by our partners – Ernst & Young and The Small Business Lounge.

Find out more
Find out more

Temporary changes to NSW branch trading hours

We’ve made some temporary changes to our NSW branch trading hours.

  • Our George Street, Hurstville and Parramatta branches are currently open 10am - 2pm, Monday - Friday to assist with general banking enquiries and appointments
  • Our Erina branch hours remain Monday - Friday 9.30am - 4pm
  • All of our NSW branches – closed on Saturdays
  • Our Liverpool branch is temporarily closed.

Your health and safety is our priority – we’ve introduced strict social-distancing and hand hygiene measures to help keep you safe at our branches. If you’re unwell, or in self-isolation, please don’t go to a branch. You can call 13 17 19 to discuss how we can support you or you can access your everyday banking 24/7 through Bankwest Online Banking or the Bankwest App.

If you need help with any of our digital services, please visit our how to guides.

Support options to suit you

Expanded support measures

If you need support due to the ongoing impacts of COVID-19, we’re here to help. We have a range of support options that we can tailor to suit your individual needs – including support for your home loan, personal loan or credit card.

In response to current coronavirus-related restrictions, we've expanded support for our most affected eligible customers.

To help eligible customers significantly impacted by lockdowns, especially those in local government areas with additional restrictions, we’re offering an expanded package of support.

From Monday 19 July 2021, a home loan repayment deferral of two months will be available.

A one-month repayment deferral on personal loans and credit card repayments is also available for eligible customers.

Your circumstances are unique and we assess each situation differently. Our Customer Assist team is dedicated to guiding you on the best approach for your current financial position.

If you previously deferred your home loan repayments, we’ve put together some FAQs about what that meant for you.

We’ve also put together some ideas that might help you keep on track with your home or personal loan.

If you have any questions about previously available support options, call us on 1300 769 173.

Are you a business customer?

We offer a number of support options, as well as a special series of complimentary COVID-19 professional learning webinars provided by our business partners.

Ways to bank with us

There are many ways you can continue to bank with us. Whether it's online, through our app, in a branch or Australia Post, we're here to make your banking easier.


Save yourself a trip to a branch

You can do lots of everyday banking tasks safely and securely in Bankwest Online Banking or the Bankwest App – so we’ve put together some guides.

Pay without cash

Pay with your compatible device or Australia’s first payment ring.

Contactless payment limit increase to $200

Across Australia, the PIN limit for contactless 'tap & go™' payments has increased from $100 to $200. This is a temporary measure to reduce your need to make physical contact with payment terminals.

​Retailers such as Woolworths and Coles started to use the temporary limit from April 2020. Your Bankwest cards automatically applied the new limit, however not all retailers have these new limits applied to their merchant facilities. Please always follow the PIN pad prompts to allow your transaction to go through smoothly.

You can also continue to purchase safely online from secure websites using your Bankwest cards. See more info on online safety.

For more info on the contactless payment limit increase, take a look at our FAQs.

Travel insurance

All travel insurance offered through Bankwest is provided by Zurich Australian Insurance Limited through its agent Cover-More. This includes the international travel insurance included with your eligible Bankwest credit card.

Please note that this event is excluded from cover for all destinations. Find out more.

Bankwest customers can contact Cover-More on its dedicated support line 1300 468 340 from 10am to 7pm AEDT, Monday to Friday, and 11am to 6pm AEDT on Saturdays.

If you plan to travel overseas or currently have travel plans, please consider the latest travel bans and government advice on your country of destination first and foremost.

Latest government updates

Latest health alerts

For the latest health information visit the Department of Health website.

Coronavirus scams

Protect yourself from scams involving the coronavirus. Visit the Stay Smart Online website.

Travel restrictions

Visit the Australian Border Force or Home Affairs website for the latest alerts.

Australian Government’s Economic Response

Visit the Treasury website.

Coronavirus scams warning

We're currently seeing many instances of scammers impersonating business and government authorities using COVID-19 messages. We've also seen a number of coronavirus-related online shopping scams.

A few specific examples to watch out for are:

  • A flight refund scam that targets people waiting for refunds for cancelled flights
  • A phishing email that demands customers send Bitcoin to prevent the release of compromising material
  • Texts that appear to come from ‘GOV’ and ‘myGOV’
     

Find out more about these security threats.

For more information about coronavirus-related scams, visit the Stay Smart Online and Scamwatch websites.

If you see something suspicious or you’re worried about possible fraud, please call us on 1300 368 748.
 

Some tips to help protect you from scams:

  • Don’t let anyone pressure you into giving them your personal info or money
  • Don’t respond to emails and calls from strangers
  • Do your research before investing money and see if the company is licensed on ASIC’s MoneySmart website
  • Don’t send money to someone you’ve never met in person
  • Never let anyone remotely log on to your computer
  • Don’t give anyone your banking details
  • Keep in mind that government agencies will generally write to you if you’re entitled to or owe them money, and they’ll never ask for payment using gift cards or the like
  • Remember, if something seems too good to be true, it almost certainly is.

See even more tips on how to protect yourself from different types of scams.

How can we help?

You can message us in the Bankwest App or online banking. You can also call us – we’re here 24/7.

Mastercard is a registered trademark and the circles design and Tap and go are trademarks of Mastercard International Incorporated.

Apple, the Apple logo and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries.

Terms and conditions apply to the use of Google Pay. Google Pay is a trademark of Google LLC.

The Bankwest Halo ring is a payment device which must be linked to an eligible Bankwest account. For eligible transaction accounts you should consider the PDS (available from bankwest.com.au) and whether the product is right for you. Eligibility criteria and terms & conditions apply.