We’re here when you need us

If you’re a home loan customer in need of support due to the ongoing impacts of COVID-19, we’re here to help. We have a range of support options available that we can tailor to suit your individual needs.

If you’re a personal loan customer in need of support due to the ongoing impacts of COVID-19, we’re here to help. We have a range of support options available that we can tailor to suit your individual needs.

If you have a personal Bankwest credit card and you need support due to the ongoing impacts of COVID-19, we have a range of support options available that we can tailor to suit your individual needs. To discuss your options, call us on 13 17 19, visit us in a branch, or message us in the Bankwest App or online banking.

After more information about the travel insurance on your Bankwest credit card? Take a look at our travel insurance information.

Contacting us should be your first step if you’re struggling to make your repayments due to unforeseen circumstances.

Getting assistance as early as possible could take the pressure off and help you to manage your finances.

Your circumstances are unique and we assess each situation individually. Our Customer Assist team is dedicated to guiding you on the best approach for your current financial position. We offer appropriate solutions, such as payment plans, where possible.

Email: customer.assist@bankwest.com.au

We offer a number of support options, as well as a special series of complimentary COVID-19 professional learning webinars provided by our business partners.

Throughout this challenging period, there are many ways you can continue to bank with us.

Whether it's online, through our app, in a branch or Australia Post we're here to make your banking easier.

In these unusual times, you can do lots of everyday banking tasks safely and securely in Bankwest Online Banking or the Bankwest App – so we’ve put together some guides.

Across Australia, the PIN limit for contactless ‘tap and go™’ payments will increase from $100 to $200. This is a temporary measure to reduce your need to make physical contact with payment terminals.

Retailers such as Woolworths and Coles will start to use the new temporary $200 limit from April 2020. Your Bankwest cards will automatically apply the new limit, however not all retailers will have these new limits applied to their merchant facilities. Please always follow the PIN pad prompts to allow your transaction to go through smoothly.

You can also continue to purchase safely online from secure websites using your Bankwest cards. See more info on online safety.

For more info on the contactless payment limit increase, take a look at our FAQs.

All travel insurance offered through Bankwest is provided by Zurich Australian Insurance Limited through its agent Cover-More. This includes the international travel insurance included with your eligible Bankwest credit card.

Please note that this event is excluded from cover for all destinations. For more information please see here.

Bankwest customers can contact Cover-More on its dedicated support line 1300 468 340 from 10am to 7pm AEDT, Monday to Friday, and 11am to 6pm AEDT on Saturdays.

If you plan to travel overseas or currently have travel plans, please consider the latest travel bans and government advice on your country of destination first and foremost.

We're currently seeing many instances of scammers impersonating business and government authorities using COVID-19 messages. We've also seen a number of coronavirus-related online shopping scams.

A few specific examples to watch out for are:

• A flight refund scam that targets people waiting for refunds for cancelled flights
• A phishing email that demands customers send Bitcoin to prevent the release of compromising material
• Texts that appear to come from ‘GOV’ and ‘myGOV’
   

Find out more about these security threats.

For more information about coronavirus-related scams, visit the Stay Smart Online and Scamwatch websites.

If you see something suspicious or you’re worried about possible fraud, please call us on 1300 368 748.
 

• Don’t let anyone pressure you into giving them your personal info or money
• Don’t respond to emails and calls from strangers
• Do your research before investing money and see if the company is licensed on ASIC’s MoneySmart website
• Don’t send money to someone you’ve never met in person
• Never let anyone remotely log on to your computer
• Don’t give anyone your banking details
• Keep in mind that government agencies will generally write to you if you’re entitled to or owe them money, and they’ll never ask for payment using gift cards or the like
• Remember, if something seems too good to be true, it almost certainly is.
  
  

See even more tips on how to protect yourself from different types of scams.