With over 97% of Bankwest customer transactions now occurring in digital channels, like the Bankwest App and online banking, we’ve seen a continual decline in branch transactions.
We’re committed to investing in and improving the services our customers increasingly prefer to use, which means we expect to operate fewer branches in the future.
We know that change isn’t always easy, but it’s important we invest in areas where our customers are choosing to do their banking. We will continue to work hard to deliver simple, easy experiences for our customers through digital services and alternative face to face options, such as Bank@Post.
You can learn more about the branch closure and all the ways we will continue to support you in the Branch Closure Impact Assessment below.