For 129 years, we’ve thought differently about how we service our customers and have proudly called WA home. We’re continuing this legacy.
Now, we're investing in becoming a digital bank by delivering simple products and new digital experiences, nationwide.
It’s important that we invest in areas which benefit our customers and we’ve seen that the majority of customers are preferring to bank digitally.^
97% of all Bankwest transactions now completed digitally.
Fewer than 2% of customers are visiting a branch regularly.
After careful consideration, we made the decision to close the Bankwest branch network by October 2024, with 15 regional branches converting to CommBank branches.
As our Bankwest ATMs don’t operate off-premises, they are also now closed.
This change enables us to invest in the digital channels the majority of our customers are choosing to use to bank with us.
If you have a specific query you need answered, we’ve likely answered it here. From how to access cash, to account management and support options available for customers in vulnerable situations.
15 regional Bankwest branches converted to CommBank branches to help ensure rural and regional areas have access to branch services.
There will be no changes to Bankwest customer accounts. We’ve worked with CommBank to simplify customer transitions if this option is right for them.
To help you feel confident and learn more about managing your banking digitally, you can join a Community Banking Workshop both online or in person if there is a session near you.
You’ll find all up-to-date information here and we’ll be providing notice to branch users as individual branches close.
Some regional branches will be converted to CommBank to ensure banking services are available in rural areas. There will be no impact to customer accounts.
Why aren’t all branch closure dates listed yet?
You can view all FAQs here.
It’s important to us that we ensure our customers, especially our most vulnerable, are well supported with digital banking.
Customers who need help can discuss their situation with our Digital Experts over the phone or attend one of our Community Banking Workshops. Our workshops are available both online or in person at our Digital Hub.
Customers can continue to access our dedicated support channels and services.
There will be no impact to your bank accounts as a result of branch closures.
Remember, Bankwest communications will never include a link to log on directly from an email or SMS. Always type bankwest.com.au into a browser or use the Bankwest App to securely access your banking.
Our branch colleagues have invaluable knowledge and experience and were all offered opportunities to access the next generation of banking jobs so they can continue to support customers nationwide from in their own communities.
You can register a complaint or provide feedback via our online complaints form.
Bank@Post is an agency service provided by Australia Post on behalf of Bankwest. Bank@Post is available at participating Post Offices. Services available are cash withdrawals, deposits, balance enquiries and credit card repayments. Limits apply.
^ Bankwest personal banking transactions, as at March 2024.