Contact us

Chat to us about your banking needs, get in touch from overseas or send us your feedback.

Message us on the go

Why wait on hold? Message us in the app and get a response in real time - we're here to help 24/7. Log in and tap 'Ask us' in the menu to start a secure conversation.

Other ways to get in touch

Stay connected

Our social media team are online 9:00am - 5:00pm weekdays (AWST).


For your own safety and security, please don’t send emails to anyone (not even us) about your accounts.

Send us a Bankmail instead - log in to Bankwest Online Banking, go to 'message centre' then click 'Bankmail'.

Need to send us something?

PO Box E237
Perth WA 6841

Card enquiries fax: 1300 765 515
Account maintenance: 1300 664 825

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Help shape the future of our products and service.

Be the first to see and hear about products, features and services, and tell us how we can improve your experience. Plus, you'll go in the draw to win great monthly prizes just for contributing.

Our surveys will never ask you to reveal your personal information such as account details or passwords and we will never put advertising in any of our survey invitation emails. See Bankwest Ideas Lab Monthly Prize Draw Terms and Conditions (PDF).

Share your experience with us

Let us know how we're doing

If your complaint can’t be resolved right away

Here’s what we’ll do:

  • Tell you who's handling your complaint
  • Aim to resolve your complaint within five working days
  • Let you know if we need more time.

If you’re not satisfied with the resolution offered, we’ll refer your complaint to our Customer Care team.

If your complaint isn't resolved

If we can’t resolve your complaint, you can seek assistance from:

Your customer advocate - ask for an independent review.

Australian Financial Complaints Authority (AFCA) – a free, fair and independent dispute resolution service. 2 Before AFCA can investigate your complaint, they require you to have first given us the opportunity to address the complaint. Close

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Free call: 1800 931 678