If we can’t resolve your complaint, you can seek assistance from:
Your customer advocate - ask for an independent review.
Australian Financial Complaints Authority (AFCA) – a free, fair and independent dispute resolution service.
Before AFCA can investigate your complaint, they require you to have first given us the opportunity to address the complaint.
Before 1 November 2018, the Financial Ombudsman Service (FOS) provided this service. FOS has now closed and all unresolved complaints made after 1 November 2018 should be directed to AFCA.
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Free call: 1800 367 287