Frequently Asked Questions

We’ve collated some of our most common career and application process questions to provide the answers you need now.


What is the standard recruitment process?

The recruitment process varies for each role. Typically we review your application and previous experience against the purpose of the role. The process may include phone, in person or video interviews, capability or personality testing, presentations or role plays where you'll have the opportunity to demonstrate your experience, what drives you and what you're looking to get from working with us. At the end of our process we will complete comprehensive background checks before you're able to start with us.

How long will the recruitment process take?

Timing can vary but we try to give you as much information about us and the role you’ll be doing so you can make the right decision to join us. Our aim is to keep you informed about your progress so you know what's going on at every stage.

How long after submitting my CV will I hear from you?

We aim to respond to all applicants as quickly as possible. Once you’ve applied for a role you should receive a response confirming that we've received your application. If you're moving forward in the process, you should receive a response from us within 15 working days.


How do I apply for a position I have seen advertised?

All candidates need to submit their application online.

I can’t find anything I'm interested in at the moment. Can I send my CV somewhere so that I can be considered for future roles when they come up?

If you can’t find the perfect role for you advertised right now, don’t worry – we have new roles becoming available all the time. By setting up a job alert you can be notified when the right opportunity comes up that matches your skill set. Simply click on the ‘Sign In’ button on the top right hand side of our Search and Apply now page and either Sign In or create a profile with us, then scroll to the bottom of your Candidate Home and click the ‘Job Alerts’ button.

The role that I've applied for isn't in the state where I live. Where can I note my location preference?

We have a wide range of roles in many locations. You can note your location preferences in your application and on your resume. You can also set up a job alert to notify you of opportunities in your preferred location. Simply click on the ‘Sign In’ button on the top right hand side of our Search and Apply now page and either Sign In or create a profile with us, then scroll to the bottom of your candidate home and click the ‘Job Alerts’ button.

I've submitted my application, can I upload a new resume?

Unfortunately you can’t change your application once submitted. You can discuss this with a Talent Acquisition Partner when they contact you.

How do I know that my application has been received?

After completing your application you'll receive a confirmation email. In the email you'll be asked if you’d like to complete a short survey about why you chose to apply for the role. We’d love to hear your thoughts! If you haven’t received a confirmation email, please check your junk folder.

I'm having trouble uploading my application. What do I do?

Call HR Direct on 1800 989 696 and a member of the team will assist you and advise you of next steps. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct.

I've submitted an application online. What happens next?

We'll carefully review your application and will be in contact with you regarding your suitability for the role that you have applied for.

Should I write a cover letter or is my CV enough?

If you feel that you would like to give some additional information to what is on your CV, you can submit a cover letter, however it’s not mandatory.

Will I need to provide proof of my university transcript at any point?

Depending on the role you are applying for, you may need to provide a university transcript. If this is the case, we'll let you know.

How long will my details/application be kept on file?

In accordance with the privacy declaration that you sign when registering, your details will be kept on file indefinitely. Should a suitable position arise, we may contact you to discuss the opportunity further.

I'm interested in more than one position, should I apply for them all?

Yes you should apply for each position that you are interested in. Check that you meet the eligibility criteria for each job you are applying for.

An agency has told me that they've submitted my details for a particular job but I don't wish to be represented by them, what do I do?

Please contact HR Direct on 1800 989 696 who will investigate the matter for you with the Talent Acquisition Team.

I've changed my mind and would like to withdraw my application. Will this show on your system and will this go against me in the future?

Your profile will show that you’ve withdrawn your application, however this won’t affect any future applications you submit to us.

Interviews and assessment centres

Is there parking available when I come for an interview?

It depends on where you are being interviewed. Please contact your Talent Acquisition Partner for details.

I am coming in to meet a manager for an interview. What should I wear?

It's recommended that you wear business attire for any interviews that you attend. If there's a different dress code, your Talent Acquisition Partner will let you know.

How many interviews can I expect?

The number of interviews varies on the role, but we want to make sure you have met the right people before you make the decision to join us. Please call your Talent Acquisition Partner if you have any concerns around this process.

What type of interview should I prepare for?

We generally want to hear about your past experiences, what drives you and what your interest is in the job opportunity and Bankwest. Your Talent Acquisition Partner will give you some information on what to expect in your interview before you come in so that you have time to prepare.

If I'm running late or can't attend an interview who do I notify and how?

Call or email the Talent Acquisition Coordinator you have been dealing with. If you can't get hold of them please call your Talent Acquisition Partner.

I was unsuccessful at interview/assessment centre stage. How long until I can reapply for another role?

We recommend that you consider the feedback you received before you reapply, and any advice given to assist with your next application. We'd recommend you speak with your Talent Acquisition Partner about an appropriate timeframe for you to reapply.

Testing and checks

The testing stopped halfway through the online assessment. What do I do now?

Please contact the SHL hotline on 1800 091 846.

I haven’t completed the online assessment within the 48 hours that was given. Can I still complete it?

Contact HR Direct 1800 989 696 or speak with your Talent Acquisition Partner.

I've received an email from a company called Equifax. What is this in regards to?

Equifax is our background checking service. You'll need to follow the instructions on the email. Please contact your Talent Acquisition Partner for more details. These background checks need to be completed before you're able to start with us.

Who are the ideal referees I should provide?

If applicable, the hiring manager or our Talent Acquisition team may ask you to provide professional references – it’s preferable that the referee details supplied are at manager/supervisor level. The reference check will be completed once we receive your consent. If we need any more reference checks, we’ll get in touch with you.

I've completed an online assessment. Can I have a copy of the results?

Please contact your Talent Acquisition partner if you'd like to receive the results of your online assessment.

Offer stage

How do I accept an online offer?

You'll receive an email providing you with instructions on how to formally accept your offer.

Can I decline my online offer?

Yes but we’d love to discuss this with you first. Please contact your Talent Acquisition Partner.

How long after accepting my online offer will I hear from you?

Once you accept your offer, the Talent Acquisition Partner and will get back in contact with you before you commence.

Where do I find my new starter forms?

You can find your new starter forms on the onboarding portal in Workday. If you are unsure on how to get into the onboarding portal, you should’ve received an email with a link and username.

What should I do if I did not receive a Welcome Pack with my online offer?

Please contact your Talent Acquisition Partner immediately.

How long do I have to complete my new starter paperwork?

You should complete your new starter forms within two days of receiving your online offer so as not to delay the onboarding process. The forms are needed for us to set you up in our systems and pay you.


I've applied for a fixed term contract position. Do I still receive employee benefits?

On a fixed term contract you're eligible for most of our employee benefits.

I've applied for a fixed term contract role. Do I still have sick leave and annual leave entitlements?

If you've applied for a fixed term contract, you'll be eligible for sick and annual leave.

I don’t want to provide my current remuneration before I meet someone for an interview. Is this ok?

It's up to you if you'd like to disclose your current remuneration prior to your interview. However, it's recommended that you do so that we can understand what your expectations will be and whether or not we'll be able to meet them. Current salaries are identified during your background check before you start with us.

I'm going on annual leave shortly after I apply. Can I note this somewhere?

If you are going away on leave, you're welcome to leave a note on your application form with your preferred contact details while you're away.

How do you treat my personal information and is it safe?

All of your details are held confidentially within our Applicant Tracking System and adhere to the most recent Australian Privacy Legislation.

How can I remove job alerts that are not suitable for me?

To remove job alerts, you will need to log into your Candidate Home by clicking the ‘Sign in’ button on the top right hand side of the Search and Apply page. Underneath your recent applications, you will see a ‘Job Alerts’ button. Click this and you will see all existing job alerts you have set up. Find the one you’d like to remove, click ‘manage’ and then delete.

What is the quickest way I can contact you?

If you’re already in contact with a Talent Acquisition Partner regarding a specific role, please speak with them. Otherwise contact HR Direct (1800 989 696) for general enquiries.

Do you offer a relocation package?

We may offer relocation assistance depending on the role and eligibility. This will be discussed during our hiring process if it is required.

Do you offer sponsorship for overseas candidates?

We may offer sponsorship to overseas candidates depending on the role type and eligibility. Please speak to your Talent Acquisition Partner for more information.

Need more help?

Speak with someone in our HR Direct team today.