Gambling support.
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Specialist support
If you’re a Bankwest customer, our specialist Financial Assist team can provide confidential support when it comes to:
- Assisting with immediate banking needs
- Providing financial hardship assistance
- Discussing your financial wellbeing and control tools
- Blocking gambling and cash transactions on your credit cards
- Blocking online gambling on your debit cards
- Connecting you to additional support services.
Chat to our specially trained Financial Assist team between 6am and 6pm AWST, Monday to Friday, on 1300 769 173.
Any information you share will remain confidential – we’ll clarify what kind of help you need and explain your options.
Gambling and cash blocks
You have the option to request a gambling block on your profile which will apply to:
Credit card
- Most gambling transactions
Including TAB, online gambling sites and lottery tickets (unless it’s a newsagency) - Cash equivalents
Such as money transfers and cash advances including cash withdrawn at ATMs - Transferred funds
From online banking, over-the-phone or ATMs - Blocks will also apply to additional cardholders.
Debit card
- Most gambling transactions
Including TAB, online gambling sites and lottery tickets (unless it’s a newsagency)
Keep in mind,
- We can’t block transactions that don’t come to us for authorisation
- For debit cards, we can't block any ATM or cash withdrawals
- If your card number changes due to lost or stolen replacement the block will continue on your new card
- You can ask us to remove the block after a minimum of 30 days. There’s a 48-hour cooling-off period, following which we’ll need a second confirmation from you. The block will remain on your card until we receive the second request to remove it.
Contact Financial Assist, Monday – Friday for further information.
Additional gambling support
Call the Gambling Help Online support service on 1800 858 858. It’s free, confidential and available 24/7.
You can also visit the Gambling Help Online website to chat live with a professional counsellor or locate a local support service.
If English isn’t your first language you can call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to contact Gambling Help Online on 1800 858 858 on your behalf free of charge.