Register a complaint with Customer Care

We don't always get things right. Let us know where we can improve so we can work on providing better experiences for you.

Want to share a positive experience or ask a general question?

Submit a general enquiry to help get your questions answered.

Otherwise, provide your positive feedback and we’ll make sure that it reaches our team members.

Would you like us to respond to you?

Would you like us to respond to you?
For account specific, urgent or confidential issues it is best you contact us directly on 13 17 19 or 1800 650 111 (Toll Free. 8am-8pm WST, 7 days per week) or +61 8 9449 2840 from overseas. Calls made from overseas will be subject to standard international call rates applicable to the country you're calling from.

We've collected this information so we can respond to your complaint. The information you give us is held confidentially and not passed on to any third parties, with the exception of Bankwest's related body corporates, agents and contractors. Sometimes it may be necessary for us to send your information overseas – for example, where we outsource functions overseas or to related bodies corporate or where this is required by laws and regulations in Australia or in another country. These countries include New Zealand, United Kingdom and Ireland. You can access the personal information about you held by Bankwest by calling 13 17 19. Our Privacy Policy also contains information about how you can access or seek the correction of personal information that we hold about you and how you can make complaints and our methods for dealing with them.