What does the Group Customer Advocate do?
The Customer Advocate is here to be a voice for you, our customers — to make sure you’re heard, understood and treated fairly throughout the Commonwealth Bank Group.
While not independent of the Bank, the Customer Advocate is independent within the Bank, with a focus on:
- Identifying opportunities to improve the Bank’s products, services, systems and processes
- Helping the Bank make better decisions through the use of data, insights and different perspectives.
