Group Customer Advocate

The Group Customer Advocate is here to ensure you are treated with fairness.

What does the Group Customer Advocate do?

The Customer Advocate is here to be a voice for you, our customers — to make sure you’re heard, understood and treated fairly throughout the Commonwealth Bank Group.

While not independent of the Bank, the Customer Advocate is independent within the Bank, with a focus on:

  • Identifying opportunities to improve the Bank’s products, services, systems and processes
  • Helping the Bank make better decisions through the use of data, insights and different perspectives.

How to contact the Group Customer Advocate

You can contact Group Customer Advocate by:

Mail: Customer Advocate
Commonwealth Bank of Australia
Reply Paid 88915

How can we help?

We are committed to providing banking services which are inclusive of all people. If you tell us about your personal or financial circumstance, we will work with you to identify a suitable way for you to access and undertake your banking.