Group Customer Advocate

The Group Customer Advocate is here to ensure you are treated with fairness.

What does the Group Customer Advocate do?

Their job is to represent you, and make sure you’re heard, understood and treated fairly. They’re independent within the Commonwealth Bank Group, and can investigate problems, resolve issues and make decisions – plus, they can help improve our products, systems and processes.

How to contact the Group Customer Advocate

You can contact Group Customer Advocate by:

Mail: Customer Advocate
Commonwealth Bank of Australia
Reply Paid 88915
SYDNEY NSW 2001

How can we help?

We are committed to providing banking services which are inclusive of all people. If you tell us about your personal or financial circumstance, we will work with you to identify a suitable way for you to access and undertake your banking.