The Banking Code of Practice sets the Australian standard for best practice banking and outlines our key commitments and obligations. We subscribe to the Code so we can help keep your finances safe and secure. It represents our commitment to ethical behaviour, responsible lending, better financial protection and increased transparency.
You can access a copy of the current Banking Code of Practice (PDF) here.
Changes to the Code
The updated Banking Code of Practice which commenced on 1 March 2020 is intended to implement recommendations from the Royal Commission. From 1 March 2020, we will comply with these new changes.
The Australian Banking Association has made temporary changes to the 1 March 2020 Banking Code of Practice to reflect that the COVID-19 pandemic may temporarily affect the provision of banking services. These changes are in place from 1 July 2020 until 1 March 2021.
Find more info
Learn more about the Banking Code of Practice by visiting the Australian Banking Association website.