Security help

What do I do if I notice a suspicious or incorrect transaction on my account?

Please call us on 13 17 19 immediately if you see a transaction on any of your accounts that doesn’t feel right.

Once you’ve spoken to one of our friendly staff, you’ll need to fill out a Transaction Dispute Form (PDF) and fax it to 1300 765 515. Disputes can take several weeks to resolve because we often need to get information from other financial institutions, so please bear with us.


Not what you were looking for? See all security questions.

Need more help?

If you still need help you can speak to someone from the team.