- Was the purchase made by an additional cardholder?
- Is the business trading under a different name? Search ABN lookup
- Was the transaction converted from a foreign currency to AUD?
- Is the transaction a direct debit (like a membership or subscription) or an app download?
Only the business can resolve:
- refunds or exchanges for returns
- membership or subscription questions
- issues with defective or unsatisfactory products or services.
It's also best to contact them first if you:
- think you've been charged more than once
- cancelled a regular payment but were still charged
- see differences in the charges on your receipt and statement
- don’t receive your products or services, or a credit that was promised.
If they can't help, call us as soon as you can about the transaction you’re disputing.