If you need to stop a payment from coming out of your account, don't worry, we can help. Depending on the type of payment you're trying to cancel, there are different things you can do.
What's the difference between a direct debit, recurring payment and scheduled payment?
This is when you give your BSB and account number to a service provider/merchant, like your gym or utility provider, and allow them to debit regular payments for an agreed amount from your eligible Bankwest account.
This is when you give your credit or debit card details (card number, expiry date and security code) to a merchant or service provider and allow them to automatically charge your card for their services (like Netflix or Spotify).
This is when you set up a regular automatic payment between your Bankwest accounts (like a home loan or credit card repayment) or from your Bankwest account to an account at another bank (like your rent).
How can I cancel a direct debit?
Cancelling a direct debit for a service or subscription
If you need to cancel a direct debit a service provider/merchant (like your gym), or bill (like insurance), you can ask us to cancel your direct debit request and we will promptly process this. You can do this online, by calling us on 13 17 19 or visiting a branch.
How can I cancel a recurring payment?
If you have set up a recurring payment from your debit card or credit card, you must contact the merchant or service provider directly to arrange another payment option or to cancel this payment type.
Need a list of your direct debits and recurring payments?
If you ask us to, we will give you a list of direct debits and recurring payments on your accounts for up to the previous 13 months.
The list will include only those direct debits and recurring payments that are known to us from the information we receive about your transactions.
Removing a scheduled payment
In the app:
- Securely log in
- Tap 'Payments’ in the bottom menu > 'Scheduled’
- Select the payment and tap 'Delete payment’.
In online banking:
- Click 'Payments' > 'Scheduled payments' in the menu
- Choose the relevant payment and click 'Delete'.