If you need to stop a payment from coming out of your account, don't worry, we can help. Depending on the type of direct debit you're trying to cancel, there are different things you can do.
If you need to cancel a direct debit to a subscription (like Netflix), or bill (like insurance), it's best to get in touch with the business directly to stop the payment and cancel your subscription or contract.
If you get stuck, you can also contact us, and we can try stop the payment. Keep in mind, we can only stop the direct debit – not the subscription or contract you have with the business.
In the app:
- Securely log in
- Tap 'Payments & transfers' > 'Scheduled payments'
- Select the payment and tap 'Delete payment’.
In online banking:
- Click 'Payments' > 'Scheduled payments' in the menu
- Choose the relevant payment and click 'Delete'.