My account help

What happens to my money if my account is inactive?

If you haven’t made a deposit or a withdrawal for over seven years:

  • we will close the account and issue you with a closing statement
  • if the balance is less than $500 we’ll hold onto the funds until we hear from you
  • if the balance is over $500 we’ll send the funds to the Australian Securities and Investment Commission (ASIC).

Once your money is with ASIC, we can still help you reclaim it. All you need to do is:

We’ll then confirm that your balance was transferred to ASIC and lodge a request to return the funds to you.

 

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Need more help?

If you still need help you can speak to someone from the team.