I've forgotten my PIN. How can I change it?

If you’ve forgotten or want to change your PIN, you can do it in the Bankwest App or Bankwest Online Banking (BOB).

In the app:

  1. Tap on the 'Cards' tab​
  2. Choose your card or payment ring from the list​
  3. Choose 'Change PIN'.

In online banking:

  1. Click 'Self service' > 'Manage my cards'​
  2. Choose a card or payment ring from the list to change PIN.

If you don’t have access to our app or online banking, please contact us and we’ll mail you a new PIN.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.