Cards help

I've forgotten my PIN. How can I change it?

If you’ve forgotten or want to change your PIN, simply log into online banking and select ‘Manage my cards’ from the self-service menu on the left-hand side. Select the card you’d like to change the PIN for and choose a new 4-digit PIN.

If you don’t have access to online banking, please call us on 13 17 19 and we’ll arrange for a new PIN to be mailed to you.

For security reasons, we don’t keep a record of your PIN in our system so we can’t tell you what it is over the phone.


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Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.