If you’ve forgotten or want to change your PIN, you can do it in the Bankwest App or Bankwest Online Banking (BOB).
In the app:
- Head to the 'Cards' tab
- Choose your card or payment ring from the list
- Choose 'Change PIN'.
- Head to the 'Self service' menu on the left-hand side
- Choose 'Manage my cards'
- Choose the card you'd like to change the PIN for.
If you don’t have access to our app or online banking, please contact us and we’ll mail you a new PIN.