Our COVID-19 support for personal loan customers

If you’re a personal loan customer who’s in need of support due to the ongoing impacts of COVID-19, we’re here to help. We have a range of support options available that we can tailor to suit your individual needs.

Help with your personal loan

To discuss personal loan support options to suit your needs, call us on 13 17 19, visit us in a branch, or message us in the Bankwest App or online banking.

If you have questions about your two-month repayment deferral, please see our FAQs.

Some ideas to help you keep on track with your personal loan

Redrawing extra personal loan repayments you’ve made

If you’ve made any extra repayments towards your personal loan, that money has built up in surplus – and you could redraw those extra repayments for free in Bankwest Online Banking and the Bankwest App.

Keep in mind that redrawing your extra repayments will mean those surplus funds will no longer be reducing the interest on your personal loan.

Reducing your personal loan repayments to the minimum amount

If you’re currently paying more than the minimum amount, you can reduce your repayments to the minimum. You can change your scheduled payments in Online Banking. However, if you have a periodical payment set up, you’ll need to contact us on 13 17 19.

How can we help?

You can message us in the Bankwest App or online banking or call us – were here 24/7.