Emergency assistance

If you’re in a time of need, we might be able to make special arrangements for you. We’re ready to help you with any concerns or questions in the event of a natural disaster.

Special arrangements are available to customers, and our Customer Assist team is ready to help you promptly with your financial concerns and enquiries.

QLD and NSW floods

March 2022

Our thoughts are with those affected by the devastating floods in NSW and QLD, and we want to thank the emergency services and volunteers who are working tirelessly to protect our community.

If you have been affected and are in a time of need, we are here to support you. Please see the options below to contact us.

Tell us what you need

We’re ready to help you with any special arrangements – just get in touch so we can start finding a solution for you.

You’ve got a few options:

  • call our Customer Assist team on 1300 769 173 if you need to discuss personalised solutions for your credit card or loan products
  • call us on 13 17 19 for help with term deposits or other products or services
  • small business or new to Bankwest customers can call 13 7000 and Relationship Managed business customers can get in touch with their Relationship Manager for support​
  • for Merchant banking queries contact our Merchant Support Team on 1800 230 177
  • visit your nearest branch, if it’s safe to do so
  • you may also want to make a home insurance or car insurance claim.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.

The advice on this page has been prepared without considering your objectives, financial situation or needs. You should, before acting on this advice, consider its appropriateness to your personal circumstances.