- We’ll aim to acknowledge that we’ve received your complaint within 1 business day
- Most complaints can be resolved on the spot or within a few days
- We’ll keep you updated – if we’re unable to resolve your complaint within 21 days, we’ll reach out to you to let you know of the situation and give you a date you can expect to hear an update. We’ll also update you monthly.
We’ll also abide by our complaint handling principles at all times.