Millennials face frontline of economic headwinds

20 October 2023

Western Australian Millennials have continued to face the frontline of the cost-of-living crunch, reining in spending across the board at a faster rate than the two other primary transacting generations of Baby Boomers and Gen X.

Bankwest’s Spend Trends report tracks WA customer credit and debit activity to identify insights into community responses to economic conditions, with September’s results showing Millennial transaction volumes flatlining.

The volume of transactions conducted by WA’s Millennials barely moved year-on-year at 0.2 per cent, compared to increased spending trends from the older Gen X (1.7%) and Baby Boomer (4.0%) generations.

The number of Millennials transacting year-on-year also declined steeper than other generations, with 5.2 per cent fewer people spending compared with the same time in 2022, leading falls for Gen X (-4.6%) and Boomers (-3.3%).

The cost-of-living strain facing Millennials was reflected in the year-on-year transaction value figures, which grew by 8.6 per cent, despite the stagnated volume of transactions and decline in the number of customers spending.

The contrast indicates Millennials were reining in spending more than Boomers and Gen X, but still paying almost 10 per cent more on average for the same volume of transactions than they were a year ago.

The figures also suggested Millennials were, as a whole, standing alone in the economic headwinds, with their year-on-year figures contracting each month, while Gen X and Boomers grew compared to August’s Spend Trends data.

Gen X’s year-on-year transaction volumes grew from 1.1 per cent in August to 1.7 per cent in September, while Boomers grew from 2.8 per cent to 4 per cent – indicating both generations were on a trend of increased spending.

Conversely, Millennials declined from 0.4 per cent to 0.2 per cent – indicating a trend of decreased spending.

There was a silver lining in the data in the disparity between the growth in the average value and the volume of transactions, which has been an indicator of cost-of-living pressures throughout Bankwest’s Spend Trends series.

The disparity across the 25 sectors analysed averaged at just six per cent, with zero being an indicator of equitable rise between the value and volume of transactions, with the travel industry leading the declining costs.

The volume of transactions at Travel Agencies year-on-year grew 28 per cent, while the average transaction value remained unchanged from 2022, and Airline volumes increased six per cent and fell by the same number in value.

Bankwest General Manager Products and Digital Services Peter Bouhlas said: “Bankwest’s Spend Trends data has shown a consistent trend recently of young Western Australians facing into the pressures of economic headwinds.

“That makes sense when considering Millennials would more likely have higher levels of debt relative to income, compared to Gen X and Baby Boomers, both of whom the figures suggest are less affected by current conditions.

“However, while older Western Australians appear less affected, the Spend Trends data shows that fewer Gen X and Baby Boomers are spending compared to a year ago, indicating there are still pressures being felt by some.

“The disparity between declining or slowing volumes of transactions and the average value of transactions will undoubtedly be weighing on many people in the community, as they face having to pay more for the same or less.

“We know that all customers will experience cost-of-living pressures differently and we urge any customers concerned about their financial situation to get in touch with us as soon as possible, so we can work with them.”

Overall transaction change

Month-on-month (Aug 23 v Sep 23)
Number of customers transacting Total volume of transactions Total value of transactions
+1.2%
+2%
0%
Month-on-month (Aug 23 v Sep 23)
Number of customers transacting
Total volume of transactions
Total value of transactions
+1.2%
+2%
0%
Year-on-year (Sep 22 v Sep 23)
Number of customers transacting Total volume of transactions Total value of transactions
-2.0%
+3%
+10%
Year-on-year (Sep 22 v Sep 23)
Number of customers transacting
Total volume of transactions
Total value of transactions
-2.0%
+3%
+10%

Focus on cost-of-living

Top sectors by difference between transaction value and volume growth from Sep 22-Sep 23

  Volume Value Difference
Mail order
-5%
+97%
102%
Electric appliance
-8%
+35%
43%
Repair shops
-6%
+21%
27%
 
Volume
Value
Difference
Mail order
-5%
+97%
102%
Electric appliance
-8%
+35%
43%
Repair shops
-6%
+21%
27%

Where Western Australians are spending

Search by volume of unique customers transacting

Month-on-month
Biggest growth in number of unique customers transacting
  Smallest growth in number of unique customers transacting  
Sporting/toy stores
+13%
Education
-10%
Interior furnishings
+6%
Repair shops
-6%
Hardware
+5%
Airlines
-5%
Month-on-month
Biggest growth in number of unique customers transacting
 
Smallest growth in number of unique customers transacting
 
Sporting/toy stores
+13%
Education
-10%
Interior furnishings
+6%
Repair shops
-6%
Hardware
+5%
Airlines
-5%
Year-on-year
Biggest growth in number of unique customers transacting
  Smallest growth in number of unique customers transacting  
Travel agencies
+28%
Mail order
-52%
Airlines
+13%
Electric appliance
-32%
Auto rental
+7%
Repair shops
-22%
Year-on-year
Biggest growth in number of unique customers transacting
 
Smallest growth in number of unique customers transacting
 
Travel agencies
+28%
Mail order
-52%
Airlines
+13%
Electric appliance
-32%
Auto rental
+7%
Repair shops
-22%

Month-on-month (Aug 23-Sep 23) top 5 sectors by...

Biggest growth in volume
  Smallest growth in volume   Biggest growth in value   Smallest growth in value  
Hardware
+14%
Education
-21%
Repair shops
+9%
Education
-21%
Sporting/toy stores
+13%
Vehicles
-5%
Hardware
+8%
Vehicles
-5%
Recreation
+11%
Other services
-5%
Recreation
+7%
Auto rental
-4%
Biggest growth in volume
 
Smallest growth in volume
 
Biggest growth in value
 
Smallest growth in value
 
Hardware
+14%
Education
-21%
Repair shops
+9%
Education
-21%
Sporting/toy stores
+13%
Vehicles
-5%
Hardware
+8%
Vehicles
-5%
Recreation
+11%
Other services
-5%
Recreation
+7%
Auto rental
-4%

Year-on-year (Sep 22-Sep 23) top 5 sectors by...

Biggest growth in volume
  Smallest growth in volume   Biggest growth in value   Smallest growth in value  
Travel agencies
+28%
Department stores
-16%
Mail order
+97%
Airlines
-6%
Hotel/motel
+15%
Electric appliance
-8%
Electric appliance
+35%
Interior furnishings
-3%
Education
+12%
Repair shops
-6%
Repair shops
+21%
Sporting/toy stores
-3%
Biggest growth in volume
 
Smallest growth in volume
 
Biggest growth in value
 
Smallest growth in value
 
Travel agencies
+28%
Department stores
-16%
Mail order
+97%
Airlines
-6%
Hotel/motel
+15%
Electric appliance
-8%
Electric appliance
+35%
Interior furnishings
-3%
Education
+12%
Repair shops
-6%
Repair shops
+21%
Sporting/toy stores
-3%

Generational snapshot

Year-on-year growth values by generation from Sep 22-Sep 23

  Number of unique customers transacting Volume of transactions Average value of transactions
Millennials
-5.2%
+0.2%
+8.6%
Gen X
-4.6%
+1.7%
+9.9%
Baby boomers
-3.3%
+4.0%
+9.9%
 
Number of unique customers transacting
Volume of transactions
Average value of transactions
Millennials
-5.2%
+0.2%
+8.6%
Gen X
-4.6%
+1.7%
+9.9%
Baby boomers
-3.3%
+4.0%
+9.9%

Sector examples

Sector
Examples
Airlines
Self-explanatory
Auto rental
Self-explanatory (general and commercial)
Clothing stores
Single-brand stores, as opposed to multi-brand Department Store retailers
Department stores
Large department stores and chains, not including discount department stores
Discount stores
Discount department stores and budget lifestyle and homeware retailers
Electric appliance
Whitegoods retailers, home entertainment stores, mobile and computing device outlets, computer games
Food stores/Warehouses
Includes Grocery Stores, as well as wholesale food distribution warehouses
Hardware
Hardware retailers and chains, landscaping specialists, home DIY retailers
Hotels/motels
Self-explanatory
Other retail
Online marketplaces, online arms of bricks-and-mortar retailers, discount department stores, liquor stores
Other services
Courier services, public administration, newspaper subscriptions, roadside assistance companies
Other transport
Public transport, ride sharing companies, taxis, private and public paid parking
Pharmacies
Self-explanatory
Professional services
All types of insurance, waste disposal services
Quasi cash
Casino and gambling activities
Repair shops
Cobblers, tailors, electrical appliance repairs, watchmakers, mobile phone repairs
Restaurants/bars
Self-explanatory
Service stations
Self-explanatory
Sporting/toy stores
Non-digital game retailers, outdoor recreation stores, sporting goods, apparel, and footwear outlets
Travel agencies
Self-explanatory (online and bricks-and-mortar)
Utilities
Typical utility services, streaming services
Vehicles
Automotive dealerships, automotive and car care accessory retailers, repairs, and servicing
Sector
Examples
Airlines
Self-explanatory
Auto rental
Self-explanatory (general and commercial)
Clothing stores
Single-brand stores, as opposed to multi-brand Department Store retailers
Department stores
Large department stores and chains, not including discount department stores
Discount stores
Discount department stores and budget lifestyle and homeware retailers
Electric appliance
Whitegoods retailers, home entertainment stores, mobile and computing device outlets, computer games
Food stores/Warehouses
Includes Grocery Stores, as well as wholesale food distribution warehouses
Hardware
Hardware retailers and chains, landscaping specialists, home DIY retailers
Hotels/motels
Self-explanatory
Other retail
Online marketplaces, online arms of bricks-and-mortar retailers, discount department stores, liquor stores
Other services
Courier services, public administration, newspaper subscriptions, roadside assistance companies
Other transport
Public transport, ride sharing companies, taxis, private and public paid parking
Pharmacies
Self-explanatory
Professional services
All types of insurance, waste disposal services
Quasi cash
Casino and gambling activities
Repair shops
Cobblers, tailors, electrical appliance repairs, watchmakers, mobile phone repairs
Restaurants/bars
Self-explanatory
Service stations
Self-explanatory
Sporting/toy stores
Non-digital game retailers, outdoor recreation stores, sporting goods, apparel, and footwear outlets
Travel agencies
Self-explanatory (online and bricks-and-mortar)
Utilities
Typical utility services, streaming services
Vehicles
Automotive dealerships, automotive and car care accessory retailers, repairs, and servicing

About Bankwest
Bankwest’s vision is to be a simple, easy bank for the Australian homeowner of today and tomorrow, and our purpose is to build a brighter future for all. Bankwest provides personal and everyday banking solutions for customers across Australia. We support customers in doing their banking in the ways that suit them, with innovative digital solutions, an Australia-based 24/7 Contact Centre, a passionate broker community, and our WA branch network. Bankwest is a division of Commonwealth Bank of Australia ABN 48 123 123 124 AFSL/Australian credit license 234945. You should consider the Product Disclosure Statement (PDS) and whether the product is right for you. A PDS is available from bankwest.com.au.

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