Website accessibility

We're committed to making our website and app accessible for all.

Our goal

We’re delivering continued improvements to our website to provide an inclusive experience for all our customers.

Our goal is to provide everyone with equal access to the information, products and services we offer. We’re working towards meeting the World Wide Web Consortium’s Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) at level AA.

Using our website

Supported browsers

Our website is best viewed using the latest version of Chrome, Safari or Firefox, or Internet Explorer versions 11+.

Screen readers

Our pages are tested using Nonvisual Desktop Access (NVDA), which is best suited for accessing our website.

Basic navigation

You can navigate our site by headings and links using your screen reader's shortcuts. We also use pop up dialog boxes to display information, which can be closed using the link provided or by a shortcut.

Known issues

We're moving our website to a new platform, so while we make these changes you might notice some inconsistency as you move between pages.

During this process, we're working on making the following things more accessible:

  • Documents
  • Store locator
  • Search
  • Forms.


We strive to ensure all video content complies with WCAG 2.0 to level AA. However as our videos are hosted on YouTube, a third party video sharing service, technical issues may occur including empty links and headings that are either empty or nonsensical.


Our chat pop up is provided by a third party, and contains some issues with colour contrast, keyboard focus and user control.

Let us know how we’re doing

If you have any feedback on the accessibility on our website, please get in touch.