Bankwest named Best Non-Major Bank of the Year

22 October 2018

Bankwest has been named the National Non-Major Bank of the Year at the 2018 Australian Mortgage Awards in Sydney.

The Western Australian institution was also recognised as the Most Effective Online Presence – Lender at the glitzy ceremony.

Bankwest Head of Third Party Banking Ian Rakhit paid tribute to his team after picking up the award.

"I couldn't be more proud of the team that I'm lucky enough to work with everyday at Bankwest," he said.

"These two awards are a sign of how hard we work to make brokers' lives simpler and easier, and are testament to the work being done behind the scenes.

"We're on a journey to create a world-class home loan experience, making it simpler and easier to support brokers in servicing customer needs.

"It's such an exciting time to be leading third party banking at Bankwest, as we continue to bring digital tools to market to help brokers improve the service they provide to customers."

The wins come after Bankwest was named Best Non-Major Lender for the second year running in the Momentum Intelligence Third-Party Lending Report - Non-Major Banks 2018.

On the night, Bankwest's Customer Outcome Owner James Stewart picked up the award for the Most Effective Online Presence – Lender category.

"As we so often say, brokers' needs - and the needs and expectations of our customers and the broader community - are changing rapidly and, as a result, we're evolving and improving the digital services and products we offer," he said.

"It's great to see we're clearly hitting the nail on the head, in terms of our digital services with this award."

Mr Rakhit added: "Third party banking is about building relationships and maintaining trust and that's something I'm very proud of and passionate about.

"Bankwest was one of the first institutions to step into the brokering world and, through this careful balance of digital and real-people support, I'm looking forward to continuing to work closely with brokers to meet customers' changing needs in the future."

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