Bankwest activates disaster relief in Townsville and surrounding areas

4 February 2019

Bankwest has activated its Disaster Response Package for customers and businesses affected by storms and flooding in Townsville and surrounding areas.

Special arrangements are available to customers and our Customer Assist Team is ready to assist them promptly with their financial concerns and enquiries.

To aid our affected customers efficiently, our team will leverage a response solutions package which, depending on customers' circumstances, may include:

  • Providing tailored solutions for Bankwest home loan customers, which could include changing the repayment arrangements,
  • Restructuring loans for existing business customers, without incurring the usual bank establishment fees,
  • Reviewing credit card instalments for customers of good standing and considering emergency credit limit increases,
  • Waiving prepayment penalties over the next month for affected customers wishing to access term deposits.

Bankwest understands that each customer will have different needs and we encourage our affected customers to discuss their individual circumstances with our Customer Assist Team by phoning 1300 769 173 or visiting their nearest branch or contacting your business relationship manager/ business support line as appropriate.

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