Need to make an insurance claim? We make it easy for you.
Home Insurance and Car Insurance
For Home Insurance and Car Insurance claims, please call 13 24 23:
- If you have a general enquiry or need to talk to someone about an existing claim call Monday to Friday between 8am and 8pm (Sydney time) and Saturday between 8am and 5pm (Sydney time)
- To make an emergency claim, call the Emergency Claims Assistance line on 13 24 23, 24 hours a day, 7 days a week
You can also email about an existing claim on firstname.lastname@example.org
To make a claim on:
- Credit Card Protection
- Credit Protection
- Classic Bills Cover
- Classic Life Insurance
Please call St Andrew’s on 1300 653 751 between 9am to 7pm (AEST) weekdays.
Vero customers, please contact 1300 888 073 for information on how to make a claim under your existing policy.