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Our call centre is proudly Australian based. Call us between 8:00 AM & 8:00 PM local time 7 days a week for general queries and 24/7 for reporting lost or stolen cards, unauthorised transactions or emergency assistance while overseas.
The National Relay Service operates 24/7.
TTY/Voice calls 13 36 77
Speak and Listen 1300 555 727
To use automated phone banking service please call 13 17 18 and follow the prompts. Available 24 hours a day, 7 days a week.
Chat to us between 8:00 AM & 8:00 PM local time 7 days a week for questions related to applications or about your personal Bankwest account.
You must be signed in to Bankwest Online Banking or be in the process of applying for a product to chat.
Note: Emails about your personal Bankwest account must be sent via the secure "BankMail" facility located within "message centre" on Bankwest Online Banking and never by normal email.
To send us a general enquiry about a product, please use one of our online forms.
PO Box E237
Perth WA 6841
^Calls made overseas from land lines or mobile phones will be subject to standard international call rates applicable to the country from which the call originated.