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Contact Us

Find help online

We’re continually updating and enhancing our online help.
Happy banking is just a click away.

Common questions

Popular forms

Twitter

Tweet us

Bankwest is now on Twitter. Follow us to keep up to date with the latest news, to ask for help or to just sing out to us.


Find us

Speak to us on 13 17 19

Our call centre is proudly Australian based. Call us between 8:00 AM & 8:00 PM local time 7 days a week for general queries and 24/7 for reporting lost or stolen cards, unauthorised transactions or emergency assistance while overseas.

  • Information for deaf, hearing or speech impaired people

    The National Relay Service operates 24/7.
    TTY/Voice calls 13 36 77
    Speak and Listen 1300 555 727

Phone banking 13 17 18

To use automated phone banking service please call 13 17 18 and follow the prompts. Available 24 hours a day, 7 days a week.

Contacting us via email

Note: Emails about your personal Bankwest account must be sent via the secure "BankMail" facility located within "message centre" on Bankwest Online Banking and never by normal email.

To send us a general enquiry about a product, please use one of our online forms.

Contact us by post

Bankwest
PO Box E237
Perth WA 6841

^Calls made overseas from land lines or mobile phones will be subject to standard international call rates applicable to the country from which the call originated.

 

Happy Banking: An initiative from Bankwest