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Our call centre is proudly Australian based. Call us between 8:00 AM & 8:00 PM local time 7 days a week for general queries and 24/7 for reporting lost or stolen cards, unauthorised transactions or emergency assistance while overseas.
The National Relay Service operates 24/7.
TTY/Voice calls 13 36 77
Speak and Listen 1300 555 727
To use automated phone banking service please call 13 17 18 and follow the prompts. Available 24 hours a day, 7 days a week.
Chat to us between 7:00 AM & 6:00 PM WST Monday to Friday about your personal Bankwest account by logging into your Bankwest Online Banking, and clicking the chat now button at the bottom of the page.
From time to time you may also be invited to chat while browsing for products on our website.
Note: Emails about your personal Bankwest account must be sent via the secure "BankMail" facility located within "message centre" on Bankwest Online Banking and never by normal email.
To send us a general enquiry about a product, please use one of our online forms.
PO Box E237
Perth WA 6841
^ Calls made overseas from land lines or mobile phones will be subject to standard international call rates applicable to the country from which the call originated.