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Fraudsters are getting smarter by the minute so it is important to know what tricks they might use so you don’t become a victim of financial crime.

common questions & helpful hints


  • What is the most common online banking scams to look out for?

    The most popular online banking scam today is a  mobile phone porting scam where the fraudster ports the victim’s mobile phone number to a new device to intercept the SMS verification codes sent by the bank.

    Please note this is a very advanced online banking scam which also requires the fraudster to first obtain the victim’s personal details and online banking login details by performing a  phishing attack or collected using malware.

  • Did you receive an email from Bankwest asking to update your details?

    We will never send you links to Bankwest Online Banking via email or send you requests to update or disclose your personal banking details.

    Please forward the email to abuse@security.bankwest.com.au so that we can have the fraudulent website taken down. Find out more about hoax emails and 'phishing' fraud.

  • Is Bankwest Online Banking safe?

    Yes it sure is! In fact we are so confident in our online banking that we offer you a No Loss Security Guarantee which means you will not be liable for any unauthorised access to your accounts.

  • Is your mobile phone displaying SOS or emergency calls only?

    There has been reports in the media that frauders are now using mobile phone porting as a way to access their victims funds.

    If your mobile phone is displaying SOS or emergency calls, please contact your mobile service provider for assistance as soon as possible.

    If your mobile service provider confirms that your phone has been ported to another carrier, please contact us immediately on 1300 440 749 so we can suspend access to your account.

  • Did you receive an email, SMS or a call that sounds too good to be true?

    If you receive an email, call or SMS that sounds too good to be true, then it probably is. There is a number of common internet scams that have been circulating for years, so familiarise yourself with some of the most common ones or visit the Scamwatch website.

  • What to do if you receive a spam or suspicious email?

    If you receive an email from an unfamiliar sender we recommend deleting the email. Please note that it is not advised to reply to unfamiliar emails as that confirms that your email address is a valid one which could result in receiving even more spam emails in the future.

online banking security

Stay safe and secure with Bankwest Online Banking (BOB) and enjoy the convenience of 24/7 banking wherever you happen to be.

mobile phone security

Mobile phones are another device targeted by fraudsters to gain unauthorised access to your banking accounts. In this section we explain what to look out for to keep your mobile phone and bank accounts safe.

card security

Be wise about devices that fraudsters may use to copy your cards at ATMS & shops, and take the proper care when you buy stuff online.

email & internet security

Always take care when opening emails and clicking on links in them. Fraudsters and scammers may send fake emails to try to trick you into revealing your personal details.

general banking security

We've put together some general rules for protecting your identity, as well as some safety tips for when you use passbooks and cheques.

other ways to keep secure

For Online Business Banking (OBB) customers, we provide security tokens for logging on and making payments.

how can we help?

If you have any questions or concerns regarding Bankwest security or privacy please contact us immediately.

McAfee Internet Security

McAfee internet security

Bankwest customers get free McAfee Internet Security for 6 months.

bank safely online


Bankwest personal online banking is backed by a No Loss Guarantee

Happy Banking: An initiative from Bankwest