To log onto Bankwest Online Banking (BOB) for the first time, you will need to have your Personal Access Number (PAN) and secure code (online banking password) ready! Once you’ve got these the login process is quick and easy!
Your PAN can be found on the letter or email we sent you after you opened your account, and on your paper or electronic statements.
If you don’t have any of those handy, just call us on 1300 440 749 or pop into your local Bankwest store and we'll email or post it to you.
To allow BOB to remember you PAN, select the remember my PAN checkbox located under the PAN field when you next log in. Your PAN will be pre-filled the next time you visit the BOB login screen.
To stop your PAN being pre-filled, simply deselect remember my PAN and you’ll be required to enter this information on subsequent logins.
If you’re registered for SMS code you can quickly reset your secure code online. You’ll find the link to the forgotten secure code tool on the online banking login page.
Simply follow the on screen prompts and have the following things ready:
Not registered for SMS Code? Call us on 1300 440 749 and we’ll issue a temporary secure code over the phone.
If you run into any issues while trying to log on, check out some of the common issues you might encounter.
Bankwest customers get free McAfee® Internet Security for 6 months.