Protecting your identity

There's a few simple but effective ways you can protect your identity and personal information.


Stay social media savvy

  • Use privacy controls to determine who can see your posts and information
  • Nothing you post on social media is completely private, be careful about posting any personal information
  • Consider the consequences of adding your location (or 'geo-tagging') your posts
  • Create strong and unique passwords for each of your social networks (and never use the same password as your online banking)
  • Sign out of your accounts when using a public computer
  • Avoid suspicious links and posts.

Be smart about your details

  • Shred or destroy documents that contain personal information before you throw them out
  • Never pre-sign cheques or forms, and send them in a plain envelope
  • Lock your letterbox to avoid stolen mail
  • Don't share confidential information through our online chat, only ever provide your name and phone number (so we can call you back)
  • We'll never ask you for your secure code or PIN over the phone or by email. If you receive requests for this information, it might be a scam
  • Create strong, secure passwords and change them regularly
  • Don’t open any suspicious, unexpected or unusual emails and text messages.

Signs of identity theft

  • Expected but missing mail
  • Bills for goods and service you didn't buy
  • Arrival of new credit you didn't apply for
  • Suspicious transactions on your accounts
  • Calls from creditors, debt collectors or solicitors about transactions you didn't make.

If your identity has been stolen...

  • Call us as soon as you can on 1300 368 748
  • Request a free copy of your personal credit file from Equifax
  • Change your passwords for all online activity
  • Contact the police or any relevant organisations to report crime.

Check out ScamWatch or Australian Government's Department of Home Affairs.

Reporting scams

If you have any concerns, contact us immediately.
Suspicious emails can be forwarded to