Online banking security

We take your online safety and security very seriously. Our online security system uses the highest level of browser encryption, plus your accounts are monitored by our dedicated fraud team. We 100% guarantee the safety of your money on Bankwest Online Banking (BOB) and Online Business Banking (OBB), provided you have complied with our Bankwest Online Banking terms and conditions. What else can you do to maintain your safety and security? Check out the following tips and learn other ways to protect yourself when banking online.


Look after your computer

  • Find out more about the free McAfee Labs Stinger tool

    McAfee Labs Stinger tool is a standalone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to assist administrators and users when dealing with an infected system.

    By installing this software, you are agreeing to be bound by McAfee Software royalty-Free license, which is attached for your convenience. Please note the attached version of McAfee Software royalty-Free license is current as of 20 November 2012*.

    If you do not agree to all the terms of this license, then you should not install or download this software.

    The McAfee® Stinger tool is owned by McAfee and by downloading the file you assume responsibility for any unintended results. For support with the McAfee® Stinger tool please contact McAfee directly on 1800 998 887 option 1 (Windows) and option 1 (Product support).

    * To check for a more current version of this license, please use the following link.


Keep your online bank account secure

  • Create a strong secure code using a combination of letters, numbers and symbols.
  • Change your secure codes regularly.
  • Keep your secure code secret. Don’t record it in an easy to find location or on your mobile device.
  • Log out of online banking when you’ve finished your banking session.
  • Register your mobile number for SMS code. Take advantage of our SMS code or security token (for OBB) when making certain transactions to keep your accounts safer.
  • Do not save your PAN when using a shared computer. We also recommend never saving your secure code if prompted by your browser. If your browser has already saved these details, you can follow these instructions to remove them (via Bankwest Forum).

Use the Bankwest website
Only log on to your online banking (BOB or OBB) directly on the Bankwest website. Don’t use links from third party sites, unfamiliar websites or emails.


Things to look out for


Malicious viruses

Issue: Is your computer running unusually slow? It may be infected with a virus.

Action: Try running antivirus software like McAfee® Internet Security.

HTTPS and padlock icon on URL

Issue: You’re not sure the website you are using is the legitimate company website.

Action: The URL (web address) should begin with 'https' and feature a closed padlock icon in the address window.

Closed Padlock

Unusual messages on the login screen

Issue: While you’re trying to log on to your Bankwest account, you see a 'Please Wait' message or check box once you've entered your login details. After a delay, you are asked to re-enter your PIN and token code again.

Action: This is a computer virus. Don’t enter your details. Instead go direct to the Bankwest Online Banking website.

How can we help?

If you have any questions or concerns regarding Bankwest security or privacy please contact us immediately.

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No loss security guarantee

McAfee® Internet Security

McAfee internet security

Bankwest customers get free McAfee® Internet Security for 6 months.

© 2018 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.