Online banking security

Take a look at ways you can keep yourself safe when banking online.

How we're protecting you 

Enjoy peace of mind with our No Loss Security Guarantee when you use the Bankwest App, Bankwest Online Banking (BOB) or Online Business Banking (OBB).

We use the highest level of browser encryption, plus your accounts are monitored by our dedicated fraud team. We guarantee the safety of your money on BOB and OBB, provided you have complied with our terms and conditions.

Things you can do 

Look after your computer 

  • Keep your browser and operating system up to date (you can enable automatic updates)
  • Run a free Qualys browser check and fix any security issues.

Detect and remove viruses

McAfee® Labs Stinger™ tool is used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to assist administrators and users when dealing with an infected system.

By installing this software, you are agreeing to be bound by McAfee Software royalty-Free license. This version of McAfee Software royalty-Free license is current as of 20 November 2012. Check for a more current version on this license.

The McAfee® Stinger™ tool is owned by McAfee and by downloading the file you assume responsibility for any unintended results. For support with the tool contact McAfee directly on 1800 998 887 option 1 (Windows) and option 1 (Product support).

Keep your online accounts secure 

  • Only log in to online banking using the Bankwest website (don't use links from third party sites or emails)
  • Create a strong, secret secure code (and change it regularly) using a combinations of letters, numbers and symbols
  • Log out of online banking when you've finished your session
  • Register for SMS code
  • Don't save your PAN when using a shared computer. We also recommend never saving your secure code.

Look out for...

  • The URLs for BOB and OBB should begin with 'https' and feature a closed padlock icon in the address window. If you don't see these, don't enter your details. Access our secure online banking through the Bankwest website.
  • If you see any unusual messages on the login screen, or are prompted to re-enter your details unnecessarily, this is a computer virus. Don't enter your details.

Reporting scams 

If you have any concerns, contact us immediately.
Suspicious emails can be forwarded to abuse@security.bankwest.com.au.

Things you should know 

The McAfee® Stinger™ tool is owned by McAfee and by downloading the file you assume responsibility for any unintended results. For support with the McAfee® Stinger™ tool please contact McAfee directly on 1800 998 887 option 1 (Windows) and option 1 (Product support).

McAfee®, the McAfee logo and other noted McAfee products contained herein are registered trademarks or trademarks of McAfee, LLC., and/or its subsidiaries in the US and other countries.