Latest scams

We’ve collected common scams from past years, so you can stay informed.

2018 scams

Fake Bankwest verification SMS

This SMS comes from an unauthorised party posing as Bankwest, attempting to lure you into clicking on the supplied link and providing your banking details. If you've received an SMS like this, don't click on the link as it is not sent from Bankwest. If you've already clicked on the supplied link, call us on 13 17 19 so we can take care of your accounts for you.

Look out for:

  • Bankwest will never send you a link using https://bit.ly
  • We will never send a direct link to the BOB login page
  • Use of a generic greeting instead of your name

 

smishing example

Fake BPAY email

This email comes from an unauthorised party posing as BPAY or a biller, advising you of a biller code, CRN and an attachment with an order number. If you've received an email like this, don't attempt to view or download the attachment as it may be malicious. If you've already clicked on the links, call us on 13 17 19 so we can take care of your accounts for you.

Look out for:

  • The sender having a suspicious email (not from Bankwest)
  • Use of a generic greeting instead of your name
  • A malicious file attachment.

2017 scams

Fake credit card payment email

This email advises you that a large purchase has been made on your credit card. The intent is to cause panic, resulting in you clicking on the transaction details link which will attempt to install malware on your computer.

Look out for:

  • The sender having a suspicious email (not from Bankwest)
  • Use of a generic greeting instead of your name
  • Links that don’t direct to our website.
Fake credit care payment email example

Update your details email

This email advises you that a payment was unsuccessful and prompts you to click a link to update your details.

Look out for:

  • The sender having a suspicious email (not from Bankwest)
  • Use of a generic greeting instead of your name
  • Links that don't direct to our website
  • Phishing websites that are designed to look like our website, but have a different URL.
Example of the fake update your details email scam
Example of the fake online banking login page with incorrect URL

Fake Bankwest eStatement notification email

This email advises you that you have a new eStatement available and prompts you to click a link to view it.

Look out for:

  • The sender having a suspicious email (not from Bankwest)
  • Use of a generic greeting instead of your name
  • Links - our legitimate eStatement alerts don't contain any links.
Example of fake Bankwest eStatement notification email

Malicious virus alert – Android devices

A malware named 'Marcher', which steals users' financial information, has been disguised as Adobe Flash player. You'll be prompted to update your Flash player through a fake online ad or SMS message link. Once 'Adobe_Flash_2016.apk' is downloaded to your device, you'll be prompted to allow third party apps to install.

How to protect yourself:

  • Install an antivirus app
  • Only install applications from the Google Play™ store
  • By unchecking the 'Unknown Sources' option under the security settings of your device, you can prevent downloads from suspicious sources.

Fake BPAY refund emails

These communicate that a BPAY payment has been made to you and will prompt you to open an attached word document, which contains malicious software.

Fake Bpay refund email example

Fake Australian Tax Office (ATO) emails

These communicate that your next activity statement is available or that there's inconsistencies in your income declaration. Some emails may contain a virus disguised as a file, others have links that download malicious software when clicked.

If you receive an email, confirm its legitimacy with the ATO before clicking any links.

Fake Australian Tax Office email example
Fake Australian Tax Office email example

Reporting scams

If you have any concerns, contact us immediately.
Suspicious emails can be forwarded to abuse@security.bankwest.com.au.