Latest scams

We’ve collected common scams from past years, so you can stay informed.

2019 scams

Fake Bankwest email and form

This email comes from an unauthorised party posing as us with the subject line ‘Bankwest Suspension Notification’. Once opened, it asks you to fill out an attached form which provides the fraudster with your details.

If you've received an email like this, don’t open the attachment or provide any of your details. If you already have, call us on 13 17 19.

Things to look out for:

  • A generic greeting instead of your name
  • We’ll never ask for personal info in an email
  • The sender has a suspicious email address that’s not from Bankwest.

Fake Bankwest emails

These emails come from an unauthorised party posing as us, attempting to lure you into clicking on the supplied links and providing your bank details.

One email asks you to visit a link to avoid having your credit card suspended. The other asks you to log into Bankwest Online Banking (BOB) to see a new ‘SecureMail’ message.

If you've received emails like these, don't click the links or provide any of your details. If you already have, call us on 13 17 19.

Things to look out for:

  • A generic greeting instead of your name
  • Direct links to BOB (we won’t ever do this)
  • The sender has a suspicious email address that’s not from Bankwest.

Fake SMS and Bankwest Online Banking (BOB) login page

This SMS comes from an unauthorised party posing as us, attempting to lure you into visiting their link. The link sends you to a fake BOB login page which asks for your Personal Access Number (PAN) and secure code. You’re then directed to a fake ‘Verification’ page which asks for further details like your date of birth and mobile number. After these details are entered, the fake website redirects to our real website to try and make their request look legitimate.

If you've received an SMS like this, don't follow the link or try to respond as it’s not sent from us. If you already have, call us on 13 17 19.

Things to look out for:

  • We’ll never send you a direct link to the BOB login page
  • New screens like the ‘Verification’ screen 
  • Requests to enter more information such as your name, date of birth or phone number
  • Phishing websites that are designed to look like our website, but have a different URL.

2018 scams

Fake Bankwest verification SMS

This SMS comes from an unauthorised party posing as us, attempting to lure you into clicking on the supplied link and providing your banking details. If you've received an SMS like this, don’t follow the link or try to respond. If you already have, call us on 13 17 19.

Things to look out for:

  • We’ll never send you a link using https://bit.ly
  • We’ll never send a direct link to the BOB login page
  • Use of a generic greeting instead of your name.
smishing example

Fake BPAY email

This email comes from an unauthorised party posing as BPAY or a biller, advising you of a biller code, CRN and an attachment with an order number. If you've received an email like this, don't attempt to view or download the attachment as it may be malicious. If you've already clicked on the links, call us on 13 17 19.

Things to look out for:

  • The sender having a suspicious email (not from Bankwest)
  • Use of a generic greeting instead of your name
  • A malicious file attachment.

2017 scams

Fake credit card payment email

This email advises you that a large purchase has been made on your credit card. The intent is to cause panic, resulting in you clicking on the transaction details link which will attempt to install malware on your computer.

Things to look out for:

  • The sender having a suspicious email (not from Bankwest)
  • Use of a generic greeting instead of your name
  • Links that don’t direct to our website.
Fake credit care payment email example

Update your details email

This email advises you that a payment was unsuccessful and prompts you to click a link to update your details.

Things to look out for:

  • The sender having a suspicious email (not from Bankwest)
  • Use of a generic greeting instead of your name
  • Links that don't direct to our website
  • Phishing websites that are designed to look like our website, but have a different URL.
Example of the fake update your details email scam
Example of the fake online banking login page with incorrect URL

Fake Bankwest eStatement notification email

This email advises you that you have a new eStatement available and prompts you to click a link to view it.

Things to look out for:

  • The sender having a suspicious email (not from Bankwest)
  • Use of a generic greeting instead of your name
  • Links - our legitimate eStatement alerts don't contain any links.
Example of fake Bankwest eStatement notification email

Malicious virus alert – Android devices

A malware named 'Marcher', which steals users' financial information, has been disguised as Adobe Flash player. You'll be prompted to update your Flash player through a fake online ad or SMS message link. Once 'Adobe_Flash_2016.apk' is downloaded to your device, you'll be prompted to allow third party apps to install.

How to protect yourself:

  • Install an antivirus app
  • Only install applications from the Google Play™ store
  • By unchecking the 'Unknown Sources' option under the security settings of your device, you can prevent downloads from suspicious sources.

Fake BPAY refund emails

This email communicates that a BPAY payment has been made to you. It prompts you to open an attached Word document containing malicious software.

Fake Bpay refund email example

Fake Australian Tax Office (ATO) emails

These communicate that your next activity statement is available or that there's inconsistencies in your income declaration. Some emails may contain a virus disguised as a file, others have links that download malicious software when clicked.

If you receive an email, confirm its legitimacy with the ATO before clicking any links.

Fake Australian Tax Office email example
Fake Australian Tax Office email example

Reporting scams

If you have any concerns, contact us immediately.
Suspicious emails can be forwarded to abuse@security.bankwest.com.au.