Email security

These simple practices will help you stay safe online while accessing your email.


Beware of phishing emails

Phishing is when criminals attempt to deceive you into providing your personal details or money through the use of fake emails, identities or websites.

Signs of phishing include:

  • Direct links to the online banking login page
  • Using a generic greeting instead of your name
  • Bad grammar or spelling
  • Inconsistent graphics or images
  • Asking directly for personal information
  • Creating a sense of urgency to pressure you into making a quick decision
  • A suspicious source email
  • Unexpected attachments (don't open them as they may contain malicious software).

After a phishing attack...

  • Change your passwords for online and phone banking, email accounts and any other online accounts
  • Call us as soon as you can on 1300 368 748
  • Run a full system scan on your infected device.

Manage your email accounts

Consider having different email addresses for different purposes. One email address for your banking, another for family and friends, and perhaps a different address for newsletters. Not only will this declutter your inbox, it may also decrease the risk of your personal information being compromised if your email is hacked.

Reporting scams

If you have any concerns, contact us immediately.
Suspicious emails can be forwarded to