An SMS code is sent to your registered mobile number for certain transactions. It’s an extra security step to ensure you’re in control of what’s happening with your account. Never share your SMS code with anyone.
How to register for SMS code
Suspect your card has been lost, stolen or compromised? You can temporarily lock it anytime in the Bankwest App or online banking.
What to do if your card is lost or stolen
Turn on Bankwest Easy Alerts to help keep track of your banking. Get notified about different transactions, amounts and account actions. Don’t forget to still keep an eye on your transaction history and call us if you spot something you don’t recognise.
Learn more about Bankwest Easy Alerts
Make logging in to the Bankwest App faster and easier by using a PIN, face recognition or fingerprint technology (if compatible with your device) instead of your Personal Access Number (PAN) and password.
Learn how to set up PIN or Fingerprint Login
Treat your PIN as you would a password and change it regularly. Do it in the Bankwest App or online banking. Remember, always keep your PIN a secret – along with your password. Make sure they aren’t stored anywhere someone else could find them.
How to change your PIN
When using an ATM or EFTPOS terminal, check for signs of tampering, make sure your card is only swiped once, shield your PIN and stay aware of your surroundings. If you’re not comfortable, cancel the transaction and move away.
Update your contact details so we can get in touch if we need to – like if there’s suspicious activity on your account. To update your address, email address or add phone numbers, Go to ‘My details & security’ in online banking. For security reasons, you’ll need to update your mobile number by calling us or visiting a branch.
Let us know so we don’t block your account unnecessarily. You can do this in the Bankwest App by choosing ‘Going overseas’ under ‘International’ from the main menu, or tell us in online banking.