Submit a general enquiry

Are you an existing customer? If you have a question about your banking, including new and existing accounts, fees or personal details, it's best not to fill out this form. Message us in the app or online banking instead (or you can call us).

For all other queries, let us know your enquiry here.

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For account specific, urgent or confidential issues it is best you contact us directly on 13 17 19 or 1800 650 111 (Toll Free. 8am - 8pm AWST, 7 days per week) or +61 8 9449 2840 from overseas. Calls made from overseas will be subject to standard international call rates applicable to the country you’re calling from.

We’ve collected this information and will use these details to contact you about your enquiry. Bankwest will not disclose this information for any other purpose. The information you give us is held confidentially and not passed on to any third parties except for our related bodies corporate, agents and contractors. Sometimes it may be necessary for us to send your information overseas – for example, where we outsource functions overseas or to related bodies corporate or where this is required by laws and regulations in Australia or in another country. These countries include New Zealand, United Kingdom and Ireland.

You can access the personal information about you held by Bankwest by calling 13 17 19. Our Privacy Policy also contains information about how you can access or seek the correction of personal information that we hold about you and how you can make complaints and our methods for dealing with them.