Bankwest Halo

We've got some handy info to remind you how to use and manage your payment ring. 1

It works just like your cards

We’ve said goodbye to Bankwest Halo – this means it’s no longer available to buy, and we won’t be reissuing or replacing existing rings. If you already have a Bankwest Halo ring, you can continue to use it until it expires. 1

  • The ring uses contactless technology – instead of tapping your card, you make a fist and hold it on the terminal to pay
  • It's linked to one account and can't be transferred to another
  • You can lock it or unlock it in the Bankwest App, so you're covered if you ever lose it.
Illustration of the correct and incorrect way of using the ring at the EFTPOS terminal

Does it expire?

If it’s linked to a bank account it’ll expire in 3 years. If it’s linked to a credit card, it’ll expire when the card expires. Remember – if you already have one, we’ll no longer be replacing it once it expires.

Frequently asked questions

Info at your fingertips

1

What if it gets lost, stolen or damaged?

If your ring is lost or stolen​

We won't be able to replace lost or stolen rings, but you can put a temporary lock on it in the Bankwest App or online banking in case you get it back. If you’re sure it’s lost or stolen, call us on 13 17 19.​

If your ring is damaged ​

Remember, we won't be able to replace damaged rings, but you can get in touch with us by calling 13 17 19 or visiting your nearest branch.

2

Where can I use the ring?

You can use it wherever contactless payments are accepted – including overseas.

3

What if I need to refund a purchase made with the ring?

Refunds work the same way as usual – you'll just hold your fist over the terminal, rather than your card.

Other ways to pay on the go

If you’ve missed your chance to get a Bankwest Halo, or your existing one has expired, don’t worry – we’ve still got a bunch of other convenient ways to pay. Browse our range of debit cards, or pay with a digital version of your card on your compatible device.

Need more help?

Message us in the Bankwest App or online banking, or call us.

  1. We’ve said goodbye to the Bankwest Halo payment device, and will no longer issue new ones, or re-issue or replace existing ones. If you already have a Bankwest Halo payment device, you can continue using it until the expiry date.

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