Create and use your PayID

Get paid faster by sharing your mobile number instead of your BSB and account numbers. PayID is a smarter, faster and simpler way to make payments.

What is a PayID?

A PayID is a unique identifier you can link to your bank account and use to receive payments. It’s something that’s simple and easy to remember, like a mobile number.

PayID will be part of the New Payments Platform (NPP), a major industry initiative to enable faster, simpler, smarter payments in Australia.

You can now choose to register your mobile number as a PayID and link it to an eligible bank account, or you can choose to continue using your BSB and Account Number. Either way, you’ll benefit from the major improvements being made.

Payments are now moving faster with PayID

 

You can now send money and get paid faster by sharing your PayID, such as your mobile number, instead of your BSB and account numbers.

Getting started and using your PayID

Registering your mobile number as your PayID and using it to send and receive payments is easy – you can do it through our app or in Bankwest Online Banking.

Option 1: Using our app

Creating your PayID:
  1. Choose an eligible account and tap the ‘Manage’ tab
  2. Tap ‘Link your mobile number’ and accept the Terms and Conditions
  3. Check that your mobile number is up to date - call us on 13 17 19 if you need to update it
  4. Confirm your identity by entering the SMS code.

Creating your PayID with the Bankwest App

Making a payment:

  1. Choose an eligible account and tap ‘Make a payment
  2. Pick an existing payee (or enter a new payee’s PayID)
  3. Enter the payment details and tap ‘Confirm’ to send the funds.


Option 2: Using Bankwest Online Banking

Creating your PayID:
  1. Click ‘Manage PayID’ under the Self service menu
  2. Choose an eligible account to link your mobile number to and check that it’s up to date - call us on 13 17 19 if you need to update it
  3. Confirm your identity by entering the SMS code.

Creating your PayID through online banking

Making a payment

  1. Click ‘Faster Payment’ under the ‘Payments & transfers’ menu
  2. Choose an eligible account to pay from
  3. Pick an existing recipient (or add a new one)
  4. Enter the payment details – you might need to confirm your identity using SMS code before you can send the payment.

Benefits

Changing the way you pay.

1

Faster

The NPP allows for faster payments. Money is transferred almost immediately, 24/7.

2

Simpler

No account numbers necessary. PayID allows you to send and receive payments to a created PayID.

3

Smarter

PayID shows you the registered user's name before you press send, to make sure you get the right person.

Want to know more?

Frequently asked questions

Info at your fingertips

1

How will PayID work?

When you need to send a payment, or someone needs to make a payment to you, you can share your respective PayIDs instead of BSBs and account numbers.

If you’ve ever worried about sending money to the wrong account, PayID will help with this too. When you pay to a PayID, the name of the person who owns that PayID is shown before you approve the payment. All you have to do is confirm it’s the right person and because PayID uses the NPP, money will be transferred almost immediately.

2

Is PayID safe?

Enjoy peace of mind with our No Loss Security Guarantee when you use the Bankwest App or Bankwest Online Banking (BOB).

If you suffer a loss resulting from an unauthorised transaction made through the Bankwest App or BOB, we will reimburse you, provided you have complied with the terms and conditions for those services and neither you nor any authorised user of yours have contributed to the loss.

Visit the Security page for more information.

3

Which accounts can I link my PayID to?

Most Bankwest transaction and savings accounts will be eligible to register as a PayID. Your eligible accounts will show in the Bankwest App or Bankwest Online Banking during the PayID registration process.

4

What is the New Payments Platform (NPP)?

The New Payments Platform (NPP) is a major industry initiative to develop a new payments infrastructure in Australia. The new infrastructure will allow Australian consumers, businesses and government to process faster, simpler, smarter payments.

We’re excited to be participating in the NPP in 2018. By sharing a PayID, you can send and receive funds in real time.

Need more help?

If you still need help you can speak to someone from the team.