Make a claim

Need to make an insurance claim? We make it easy for you.

Home Insurance and Car Insurance

For Home Insurance and Car Insurance claims, please call 13 24 23:

  • If you have a general enquiry or need to talk to someone about an existing claim call Monday to Friday between 8am and 8pm (Sydney time) and Saturday between 8am and 5pm (Sydney time)
  • To make an emergency claim, call the Emergency Claims Assistance line on 13 24 23, 24 hours a day, 7 days a week

You can also email about an existing claim on

Other Insurance:

To make a claim on:

  • Credit Card Protection
  • Credit Protection
  • Classic Bills Cover
  • Classic Life Insurance

Please call St Andrew’s on 1300 653 751 between 9am to 7pm (AEST) weekdays.

Vero customers, please contact 1300 888 073 for information on how to make a claim under your existing policy.

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