Our COVID-19 support for home owners

If you’re a home loan customer who’s in need of support due to the ongoing impacts of COVID-19, we’re here to help. We have a range of support options available that we can tailor to suit your individual needs.

Help with your home loan

To discuss home loan support options to suit your needs, call us on 13 17 19, visit us in a branch, or message us in the Bankwest App or online banking.

Please note that we’re receiving a higher than normal number of requests at this time, so there may be delays when dealing with your enquiry.

If you have a six-month repayment deferral and have questions about what it means for you, please see our FAQs. The information includes what to do if you want to withdraw your deferral and restart your repayments, or if you’d like additional support at the end of your deferral period.

Some ideas to help you keep on track with your home loan

Redrawing extra home loan repayments you’ve made

If you’ve made any extra repayments towards your home loan, that money has built up in surplus – and you could redraw those extra repayments for free.

If you have a variable rate home loan, you can redraw your extra repayments using the Bankwest App or Bankwest Online Banking – here’s how.

You can also use our Home Loan Access Request Form with our variable rate home loans and fixed rate home loans. Note that a minimum withdrawal amount of $1000 applies.

Keep in mind that redrawing your extra repayments will mean those surplus funds will no longer be reducing the interest on your home loan.

Reducing your home loan repayments to the minimum amount

If you’re currently paying more than the minimum amount, you can reduce your repayments to the minimum. You can change your scheduled payments in Bankwest Online Banking, however if you have a periodical payment set up, you’ll need to contact us on 13 17 19.

How can we help?

You can message us in the Bankwest App or online banking or call us – were here 24/7.