Emergency Assistance Package

If you’re in a time of need, we might be able to make special arrangements for you. We’re ready to help you with any concerns or questions if there’s been a natural disaster – you might eligible for government assistance, too.

Have the bushfires impacted you?

In light of the bushfires in New South Wales, Victoria and South Australia, we’ve extended our Emergency Assistance Package for customers and businesses affected, including volunteer firefighters who bank with us.

You might also be able to get financial assistance from the government if you’ve been affected by bushfires throughout Australia.

How we can help

We offer our Emergency Assistance Package for those who’ve been affected by natural disasters, like bushfires, storms and floods.

We understand that you might have different needs during these times, so there’s a few options we can chat through:

  • personalised solutions if you’ve got a loan, like changing the repayment arrangements
  • restructuring your business loan without having to worry about the usual bank establishment fees
  • reviewing credit card payments if you’ve got good standing, including requests for emergency limit increases (subject to credit approval)
  • waiving pre-payment penalties over the next month if you’d like to access term deposits
  • waiving other selected fees and charges.

Tell us what you need

We’re ready to help you with any special arrangements – just get in touch so we can start finding a solution for you.

You’ve got a few options:

  • call the Special Assistance line on 1300 796 173
  • visit your nearest branch, if it’s safe to do so
  • reach out to your Relationship Manager or Business Support Line on 13 26 07.

You may also want to make a home insurance or car insurance claim.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.