Emergency Assistance Package

If you’re in a time of need, we might be able to make special arrangements for you. We’re ready to help you with any concerns or questions in the event of a natural disaster.

Special arrangements are available to customers, and our Customer Assist team is ready to help you promptly with your financial concerns and enquiries.

Have the WA bushfires impacted you?​

To support our affected customers, Bankwest can discuss a range of options, which may include:​

  • personalised solutions if you’ve got a loan, like changing the repayment arrangements​ 
  • restructuring your business loan without having to worry about the usual bank establishment fees​
  • reviewing credit card payments if you’ve got good standing, including requests for emergency limit increases (subject to credit approval)
  • waiving pre-payment penalties over the next month if you’d like to access term deposits​
  • waiving other selected fees and charges.

Tell us what you need

We’re ready to help you with any special arrangements – just get in touch so we can start finding a solution for you.

You’ve got a few options:

  • call our Customer Assist team on 1300 769 173 if you’ve got a loan and you need to discuss personalised solutions
  • call us on 13 17 19 for help with credit cards, term deposits or other products or services
  • small business or new to Bankwest customers can call 13 7000 and Relationship Managed business customers can get in touch with their Relationship Manager for support​
  • for Merchant banking queries contact our Merchant Support Team on 1800 230 177
  • visit your nearest branch, if it’s safe to do so
  • you may also want to make a home insurance or car insurance claim.

Wooroloo and Hills Bushfires 2021 Appeal

The Lord Mayor’s Distress Relief Fund (LMDRF) has been launched to assist those affected by the Wooroloo and Hills bushfires, following the announcement from the State Government of WA.​

LMDRF was established to provide alleviation and relief of distress, suffering, hardship, and misfortune to individuals, as determined by the WA Government and/or Board of the Fund.​

The CBA Group, including Bankwest, has donated $50,000 to the appeal. It sends its thoughts to all those affected and extends its thanks to the emergency services who work tirelessly to protect the community.​

As of Saturday 6 February 2021, Bankwest branches are able to accept LMDRF donations in-branch due to the lifting of lockdown provisions.

Western Australians who wish to support can donate through the following options:

Direct deposit/Electronic Funds Transfer
Account name: The Lord Mayor’s Distress Relief Fund
BSB: 306-188
Account: 0340258

Visit the Lord Mayor’s Distress Relief Fund Current Appeals website

Over the phone using a credit card
1300 998 227 or (08)9461 3886 (during business hours)

In person
Bankwest branches – find your nearest branch
Participating Australia Post / Bank@Post outlets – visit Australia Post’s Bank@Post website to find your nearest outlet



By mail
LMDRF Wooroloo and Hills Bushfires 2021 Appeal
c/- City of Perth
GPO Box C120

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.