Emergency Assistance Package

We offer our Emergency Assistance Package for those who’ve been affected by natural disasters, like bushfires, storms and floods.

We understand that you might have different needs during these times, so there’s a few options we can chat through:

• personalised solutions if you’ve got a loan, like changing the repayment arrangements
• restructuring your business loan without having to worry about the usual bank establishment fees
• reviewing credit card payments if you’ve got good standing, including requests for emergency limit increases (subject to credit approval)
• waiving pre-payment penalties over the next month if you’d like to access term deposits
• waiving other selected fees and charges.

We’re ready to help you with any special arrangements – just get in touch so we can start finding a solution for you.

You’ve got a few options:

• call the Special Assistance line on 1300 796 173
• visit your nearest branch, if it’s safe to do so
• reach out to your Relationship Manager or Business Support Line on 13 26 07.

You may also want to make a home insurance or car insurance claim.