Support for your credit card assistance

If you received assistance for your personal Bankwest credit card due to the impacts of COVID-19, here’s some information on what it means for you.

I received credit card assistance due to COVID-19 – what does this mean for me?

It means that the interest rate was reduced to 9.00% p.a. and you did not have a monthly payment requirement for at least the following two statement periods.​

You weren't able to use the card while you were receiving this credit card assistance. It's important to note that all transactions during the credit card assistance period, including recurring repayments, were not paid.​

Once your credit card assistance period finished, your regular interest rate and minimum monthly payment set out in the Credit Card Schedule started again. You can see this change on your monthly statements.​

Using this credit card assistance wouldn't have made an impact to your credit rating or appear on your credit file during the assistance period.

Need additional support?

If you need additional support and are experiencing financial hardship, please contact us on 13 17 19 to discuss the support options available and what they mean for individual circumstances.

General FAQs

Answers at your fingertips


Are there any fees and charges?

There was no fee to set up this credit card assistance, but your credit card fees and charges continued to apply during the period.


Did interest continue to accrue on my credit card during the credit card assistance period?

Yes, interest continued to accrue - but at the lower rate - and was added to your outstanding balance at the end of each month.

How can we help?

You can message us in the Bankwest App or online banking or call us – we’re here 24/7.