FAQ topics

Online banking

Help with logging in and navigating around Bankwest Online Banking.

My account

Where to find and manage your account details.


Help with Bankwest business accounts, products and services.


Help with managing your credit or debit card.


Payment cut-off times, and what to do if you make a payment error.

Travel and international

How to use your accounts overseas, and make international transfers.


How we help you stay secure, and how you can help us.

Home loans

Learn more about Bankwest home loans and how to manage yours.


Find out what you might need to apply for our products.

Tech help

Information on supported browsers and answers to common issues.

Personal loans

Help with Bankwest personal loans, and how to apply for them.


Understanding our legal obligations to you, our customer.


Help with your insurance policies.

Need more help?

If you still need help you can speak to someone from the team.