Travel and international help

I can’t receive my SMS code because I’m overseas. What do I do?

If you have roaming enabled, then you should still be able to receive SMS codes. If you don’t have it enabled or you’ve left your phone at home, you can give us a call on +61 8 9449 2840 – it’s a reverse charge number, so you don’t need to worry about how much it’ll cost. You’ll need to contact the international operator in the country you’re in and ask to be put through to this number.

Just a heads up, we have no control over any charges applied by the local or international telephone company for contacting the operator.

You can also set up PIN or fingerprint login within the Bankwest App to make payments and transfers while you’re away without the need for SMS code.

Don’t forget, you’ll only need SMS code for certain transactions.

Not what you were looking for? See all travel and international questions.

Need more help?

You can message us in the Bankwest App or online banking, or call us - we're here 24/7.