my details & security

How can we help?

Get acquainted with BOB settings

The my details & security section comes in handy for managing the following personal information in BOB.

  • Conveniently update your address if you have moved house
  • Keep track of your online security and notify us of any overseas travel plans
  • Register for safer online banking with SMS code
  • Manage and update your secret questions
  • View your past activity within BOB using activity report

Do you need to update your contact details?

Follow these steps to update your details via BOB:

  1. Select my details & security, then my details
  2. Complete the SMS code verification or answer your secret questions
  3. Update your details or preference
  4. Click save

For your security, there are some things you can not update in BOB. Please call us or send a BankMail if you need to update the following:

  • Your details if you live overseas
  • Set a different address for individual accounts

To update your mobile phone number, please call us.

Updating your Qantas Frequent Flyer details

If you have a Bankwest Qantas Transaction Account or Bankwest Qantas Mastercard® you can manage your Qantas Frequent Flyer details within BOB.

Simply scroll down to the Qantas Frequent Flyer section on the my details page under the my details & security menu to update your membership details.

how can we help?

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