managing payments & limits

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Changing your transfer limits

Just like you, we are not big fans of hackers, virus spreaders and email scammers. To make their life as hard as possible, we have daily payment limits in online banking. These limits protect you by reducing the amount of money that can be withdrawn in one day if your computer or access codes are compromised.

To view your daily limit/s and how much of the limit/s you have used today, select payment limits from the payments & transfers menu.

If you’re registered for SMS code you’ll enjoy higher daily limits up to $20,000.

Common questions:

  • What is my daily Pay AnyBody limit set to?

    • by default, all customers have a daily Pay AnyBody limit of $1,500
    • if you’re registered for secret questions you can increase your limit up to $5,000
    • if you’re registered for SMS code you can increase your limit up to $20,000
    • TeleNet and eSaver accounts have a daily limit of $2,000,000
  • What is my daily BPAY® limit set to?

    • by default, all customers have a daily BPAY limit of $5,000
    • if you’re registered for SMS code then you can increase your limit up to $20,000
  • What is my International Transfer limit set to?

    • by default, all customers have a daily International Transfer limit of $0
    • if you’re registered for secret questions then you can increase your limit up to $5,000
    • if you’re registered for SMS code then you can increase your limit up to $20,000
  • What if I require higher limits?

    By default, all customers have a daily International Transfer limit of $0 (to help protect your account). You can increase this limit up to $20,000 (AUD) in online banking – just select manage limits from the payments & transfers section.

    Increasing your limit is easy

    1. select payment limits from the payments & transfers menu
    2. select the new amount from the daily limit list for International Transfers
    3. You’ll then be prompted to confirm your identity. If you’re registered for SMS code click SMS me now. We’ll send the SMS code to your mobile via text straight away. Check the transaction details are correct and type the 6 digit code into the enter SMS code box.
    4. click confirm to save your new limit/s
  • How do I decrease my daily payment limits?

    1. select payment limits from the payments & transfers menu
    2. select a lower amount from the daily limit list
    3. select next
    4. select confirm to save our new limit/s

 

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