This means from time to time you will be prompted to enter an SMS code or answer some secret questions when completing certain tasks in online banking. For example, making a payment to a new recipient or increasing your daily payment limit.
If you upgrade to SMS code, you’ll also get access to more features like higher daily payment limits and being able to reset a forgotten secure code online without having to call us.
If you’re an existing BOB customer you'll be prompted to upgrade your security at some time in the future. But if you're eager to upgrade now you can select my details & security from the menu and then click activate SMS code.
If you’re new to BOB you’ll be prompted to upgrade your security when you first log on. If you’re in a hurry, you can skip the upgrade 3 times by clicking ask me later.
You should only see the security upgrade tool once you have logged on to BOB. Double check that you are viewing the exact screen below. If not, please call us straight away on 1300 440 749.
We will only ask you to setup some secret questions and confirm your mobile number to register for SMS code. We won't ask you to enter any account details to upgrade your security.
Once you have completed the security upgrade you will not be prompted to upgrade your security again after you log on.
SMS code and secret questions provide an extra layer of security to help protect you from any unauthorised transactions. Plus, with SMS code you'll get access to more great features in BOB including higher daily payment limits up to $20,000.
This security upgrade is our latest initiative in ensuring your online banking is as safe as possible. If someone else was to get access to your account, the potential harm will be significantly reduced if you have signed up for SMS code. Alongside the increased security, you’ll also be able to increase your payment limits and reset a forgotten secure code through online banking without having to call us.
Although you can’t sign up for SMS code, you’ll still get extra security by answering some secret questions instead whenever an extra identity check is required. You’ll set these up as part of the security upgrade.
You will still login the same way but will be prompted to enter an SMS code when making the following transactions:
If you’re not registered for SMS code, then you will be prompted to answer two of your secret questions when making the following transactions:
If you are registered for SMS code, then you will only be prompted to answer two of your secret questions when resetting a forgotten secure code (online banking password) online.
Yes, it's simple. Simply log on to BOB, select my details & security from the menu and click activate SMS code.
If your reason for opting out of SMS code is not in the list then please select other and enter your reason in the feedback field. Your feedback is greatly appreciated.
Bankwest customers get free McAfee® Internet Security for 6 months.