How do I set up secret questions?

When you open your online banking for the first time, you’ll be prompted to upgrade your security, which includes both your secret questions and SMS code.

  1. Click 'Upgrade your security' and enter your secret questions – you'll need to choose 2 from the given menu and create 2 of your own​
  2. Once you're done, click ‘Next'​
  3. Confirm your mobile number (if it's wrong, you'll need to call us) and click ‘Next'​
  4. Click ‘Confirm' if you're happy with the info you've entered
  5. Hit ‘Start banking' and you're ready to go.

Already using online banking?

If you've logged in to online banking before but haven't set up secret questions, the process is a little different.​

  1. Click 'My details' in the menu
  2. Go to 'My security settings'
  3. Hit ‘Activate now' on the secret questions feature – we'll show you what to do.​

Not what you're looking for? See all online banking questions.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.