Secret questions are an added layer of security for your online banking – they'll help keep your details safe and secure if you're not registered for SMS code.
You'll need to set up four questions – you can choose two from a given menu and create two of your own. If you don’t have access to SMS code and have set up a temporary exemption you'll be asked to answer them when a stronger identity check is required, for example when you are:
When you open your online banking for the first time, you’ll be prompted to upgrade your security by setting up secret questions and SMS code.
If you've logged in to online banking before but haven't set up secret questions, the process is a little different.
Securely update your secret questions online in just a few steps.
It’s a good idea to choose questions that are hard for others to guess but easy for you to remember. They should be personal, for example, ‘Where was I born?’ or ‘What was my favourite toy?’.
Keep in mind that you’ll need to remember your exact answers, so make sure you memorise them when you’re choosing your questions.
You'll need to give us a call on 13 17 19 so we can verbally identify you and reset your secret questions.
Overseas? Contact the international operator in the country you're in and ask to be put through to us on +61 8 9486 4130 (this is a reverse charge number). Note that calls made overseas from landlines or mobiles will be subject to international call rates.
