If you prefer not to call us, you can send us a message online. Our team are dedicated to finding you a solution the first time you contact us.
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Message us online 24/7
Send us a message in the Bankwest App or online banking – it's secure, and we're here to help.
Messaging us comes with some benefits
Get notified when we reply
Our responses aren’t instant, but you can enable notifications in the app so you know when we reply – leaving you to go about your day.
To receive notifications:
- Turn on push notifications in the top right corner of your screen when you message us
- Head to your phone settings and allow notifications from the Bankwest App.
How does it work?
In the Bankwest App
- Go to your 'Home' or 'More' screens
- Select 'Contact us'
- Select 'Message us' to start the conversation.
Enable notifications in the top right-hand corner of the message screen, so you can keep going about your day while we get back to you.
Frequently asked questions
Making it work for you
We'll be able to help you with most of your personal banking enquiries, but there are a couple of things we'll only be able to help you out with over the phone. These include:
- Refinancing your home loan
- Updating your mobile number
- Increasing your credit card limit.
For security reasons, we won't be able to tell you your PAN, but we can tell you where to find it.
Messaging us is more convenient – you won't have to worry about phone queues, so you can still get on with your day if we don't respond instantly. Plus, you can skip the security questions because you've already logged in securely.
When you've got the chat open, just go to the menu on the top right-hand side and tap 'Turn on push notifications'. We'll also remind you during the conversation.
Yes. We're here 24/7, whenever you need us.
If you're using the app, it might be because you're using an old app version. Make sure you update to the latest version.
If you've sent a message and can't see any response, it could be because you're using an old version of the app. Try updating to the latest version and checking again.
All your banking, in your back pocket
Messaging us isn’t the only handy feature in our app. From setting up cardless payments and locking your card to opening new accounts, it makes banking secure and convenient.
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