Need help? Message us 24/7 in online banking or the app

We'll be able to help you with most of your personal banking enquiries, but there are a couple of things we'll only be able to help you out with over the phone. These include:

• Refinancing your home loan
  
• Updating your mobile number
  
• Increasing your credit card limit.
  

For security reasons, we won't be able to tell you your PAN, but we can tell you where to find it.

Messaging us is more convenient – you won't have to worry about phone queues, so you can still get on with your day if we don't respond instantly. Plus, you can skip the security questions because you've already logged in securely.

When you've got the chat open, just go to the menu on the top right-hand side and tap 'Turn on push notifications'. We'll also remind you during the conversation.

Yes. We're here 24/7, whenever you need us.

If you're using the app, it might be because you're using an old app version. Make sure you update to the latest version.

If you're using online banking, it might be because you're on the 'Accounts' screen (the first page you see when you log in). You'll need to navigate to another page to find it.

If you've sent a message and can't see any response, it could be because you're using an old version of the app. Try updating to the latest version and checking again.