Online banking help

What happens if I’ve forgotten the answers to my secret questions?

You’ll need to give us a call on 13 17 19 so we can verbally identify you and reset your secret questions. If you’re overseas, you just need to contact the international operator in the country you’re in and request to be put through to us on +61 8 9486 4130 (this is a reverse charge number). 1

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.