What happens if I've forgotten the answers to my secret questions?

You'll need to give us a call on 13 17 19 so we can verbally identify you and reset your secret questions.

Overseas? You just need to contact the international operator in the country you're in and ask to be put through to us on +61 8 9486 4130 (this is a reverse charge number). Note that calls made overseas from landlines or mobiles will be subject to international call rates.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.