How to update your secret questions
Securely update your secret questions online in just a few steps.
- Simply log in to online banking
- From the menu, go to 'My details' > 'Change secret questions'
- Follow the SMS code prompts
- Edit your secret questions and click ‘Next’
- Memorise your answers and click ‘Confirm’.
How to choose good secret questions
It’s a good idea to choose ones that are hard for others to guess but easy for you to remember. They should be personal, for example, ‘Where was I born?’ or ‘What was my favourite toy?’.
Keep in mind that you’ll need to remember your exact answers, so make sure you memorise them when you’re choosing your questions.
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