How do I update and choose my secret questions?

How to update your secret questions

Securely update your secret questions online in just a few steps.

  1. Simply log in to online banking
  2. From the menu, go to 'My details' > 'Change secret questions'
  3. Follow the SMS code prompts
  4. Edit your secret questions and click ‘Next
  5. Memorise your answers and click ‘Confirm’.

How to choose good secret questions

It’s a good idea to choose ones that are hard for others to guess but easy for you to remember. They should be personal, for example, ‘Where was I born?’ or ‘What was my favourite toy?’.

Keep in mind that you’ll need to remember your exact answers, so make sure you memorise them when you’re choosing your questions.

Not what you were looking for? See all my account questions.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.