How do I update and choose my secret questions?

How to update your secret questions

Securely update your secret questions online in just a few steps.​

  1. Simply log in to online banking​
  2. From the menu, go to 'My details' > 'Change secret questions'
  3. Follow the SMS code prompts
  4. Edit your secret questions and click ‘Next’​
  5. Memorise your answers and click ‘Confirm’.​

How to choose good secret questions

It’s a good idea to choose ones that are hard for others to guess but easy for you to remember. They should be personal, for example, ‘Where was I born?’ or ‘What was my favourite toy?’.

Keep in mind that you’ll need to remember your exact answers, so make sure you memorise them when you’re choosing your questions. ​

Not what you were looking for? See all my account questions.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.