Important changes to your Visa credit card

After October 2020, we’re switching all personal customers on Bankwest Visa products to Mastercard®. Don’t worry – we’ll let you know what you need to do.

What’s changing?

If you’ve got a Visa credit card, we’ll replace it with the equivalent Mastercard product. We’ll post it to you within six weeks (as long as your account remains in order), and we’ll send you everything you need to know about getting started at the same time.

All card holders will receive a new card, which will all be sent to the primary cardholder.

What you need to do


Flexible and convenient

With Mastercard accepted in over 27 million outlets and at more than 1 million ATMs globally, your new Mastercard will be just as widely accepted as your existing Visa card.

Your new Mastercard will have contactless payment technology

Make the most of your new Mastercard with Tap & Go™  – making paying easier when you’re on the go.

You'll be able to set up mobile wallets

Set up mobile wallets on your eligible mobile and wearable device, like Apple Pay and Google Pay™. Learn more.

Bank on the go with the Bankwest App

From changing your address to requesting or receiving a repeating payments list, our app can help you manage your credit card from your mobile device. See other ways you can manage your credit card.

Frequently asked questions

We’re here to help


How will this affect my card?

You’ll receive a new 16-digit card number on the front of your card and a different expiry date. Your current PIN will automatically apply to your new card, or you can change it through the app or online banking. Your credit limit, statement date and other insurances (if applicable) won’t change. Other fees and charges will continue to apply as set out in your credit card schedule. If you have any recurring payments set up on your existing card, you’ll need to arrange to have these updated to your new card details.


Why am I being charged a foreign transaction fee on my new card?

If you’ve noticed a foreign transaction fee on the statements or transaction list from your new card, don’t worry – it’s just a change in how fees are presented.

As per your card contract, a foreign transaction fee will apply on all transactions occurring outside of Australia whether in foreign currency or Australian dollars, including if you're in Australia (for example, online) where the merchant or the financial institution or entity processing the transaction is located overseas. With your old Visa card, foreign transactions on your statement and transaction list included the foreign transaction fee, meaning that you would have only seen a singular transaction – with your new card, the fee is listed separately to the actual transaction.

Keep in mind that no foreign transaction fees apply for Platinum Mastercard customers.



Is there anything I should do when I get my new Mastercard?

We’ll let you know what you need to do when you get your new card, but it’ll include:

  • Activating your new card – remember, your Visa card won’t work after you’ve done this
  • Destroying your old Visa card
  • Updating your card details for any recurring payments you’ve got set up (like online subscriptions, electricity, gas and water bills or insurance). To do this, you’ll need to get in touch with the service providers. You'll need to notify the service providers to advise them of your new credit card details. Otherwise, once you activate your new card, any old recurring payments you have set up will be ineffective.

How can I get a list of my recurring payments?

If you don’t let your service providers know that your credit card details are changing, any payments made to your old card after you’ve activated your new card won’t go through. This means you should get a list of your repeating payments for the last 13 months – you can do this in the app and through online banking.

In the app:

  1. Go to your ‘Payments’ screen from the bottom menu​
  2. Tap ‘Scheduled
  3. Choose ‘ask for a copy’ at the bottom of the screen​
  4. Choose the account/s you want to get a list for and click ‘See your summary’​
  5. Confirm you’ve chosen the right account.

In online banking:

  1. Choose ‘Payments’ and then ‘Scheduled payments
  2. Expand the ‘Why can’t I see my repeating payments?’ drop-down at the bottom and click ‘ask for a copy’​
  3. Select the account/s you’d like to get a list for and click ‘See your summary’​
  4. Confirm you’ve chosen the right account.

What about my linked accounts?

If you have Bankwest accounts linked to your old card, don’t worry – we’ll just switch them over to your new Mastercard.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.

Mastercard is a registered trademark, and the circles design and Tap & go are trademarks of Mastercard International Incorporated.

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