Important changes to your Visa credit card

You’ll receive a new 16-digit card number on the front of your card and a different expiry date. Your current PIN will automatically apply to your new card, or you can change it through the app or online banking. Your credit limit, statement date and other insurances (if applicable) won’t change. Other fees and charges will continue to apply as set out in your credit card schedule. If you have any recurring payments set up on your existing card, you’ll need to arrange to have these updated to your new card details.

If you’ve noticed a foreign transaction fee on the statements or transaction list from your new card, don’t worry – it’s just a change in how fees are presented.

As per your card contract, a foreign transaction fee will apply on all transactions occurring outside of Australia whether in foreign currency or Australian dollars, including if you're in Australia (for example, online) where the merchant or the financial institution or entity processing the transaction is located overseas. With your old Visa card, foreign transactions on your statement and transaction list included the foreign transaction fee, meaning that you would have only seen a singular transaction – with your new card, the fee is listed separately to the actual transaction.

Keep in mind that no foreign transaction fees apply for Platinum Mastercard customers.

We’ll let you know what you need to do when you get your new card, but it’ll include:

• Activating your new card – remember, your Visa card won’t work after you’ve done this
• Destroying your old Visa card
• Updating your card details for any recurring payments you’ve got set up (like online subscriptions, electricity, gas and water bills or insurance). To do this, you’ll need to get in touch with the service providers. You'll need to notify the service providers to advise them of your new credit card details. Otherwise, once you activate your new card, any old recurring payments you have set up will be ineffective.

If you don’t let your service providers know that your credit card details are changing, any payments made to your old card after you’ve activated your new card won’t go through. This means you should get a list of your repeating payments for the last 13 months – you can do this in the app and through online banking.

In the app:

1. Choose ‘Payments & transfers’ and then ‘Scheduled payments’ in the side menu
2. Choose ‘ask for a copy’ at the bottom of the screen
3. Choose the account/s you want to get a list for and click ‘See your summary’
4. Confirm you’ve chosen the right account.

In online banking:

1. Choose ‘Payments & transfers’ and then ‘Scheduled payments’ in the side menu
2. Expand the ‘Why can’t I see my repeating payments?’ drop-down at the bottom and click ‘ask for a copy’
3. Select the account/s you’d like to get a list for and click ‘See your summary’
4. Confirm you’ve chosen the right account.

If you have Bankwest accounts linked to your old card, don’t worry – we’ll just switch them over to your new Mastercard.