As of 15 April 2020
There’s been a couple of changes to some definitions, exclusions and cover limits.
We’ve also made some updates to contact details and addresses you’ll need to make an insurance claim, plus our banking options.
The date prepared and some page numbers have also changed.
As of 15 April 2020
Check the new Platinum Debit Mastercard Insurance Information Booklet (PDF) for details.
The claim process is still the same – you’ll just need to send any documents or emails to a different postal or email address.
Claims
The email address has been updated from claimsprocessing@covermore.com.au to bankwestclaims@covermore.com.au.
The postal address is now PO Box 2027 (it was Private Bag 913).
Cover-More Privacy Officer
The email address has been updated from privacy.officer@covermore.com.au to privacy.officerBW@covermore.com.au.
The postal address is now PO Box 2027 (it was Private Bag 913).
Customer Relations
The email address has been updated from customerrelations@covermore.com.au to customerrelationsBW@covermore.com.au.
The postal address is now PO Box 2027 (it was Private Bag 913).
For questions about your cover and the claims process, call Cover-More.
For help with your card, we’re here 24/7.