What’s the No Loss Security Guarantee?

Basically, it means we'll reimburse you if you lose money from an unauthorised transaction on the app or online banking – as long as you've complied with the terms and conditions and protected how you access your accounts. This means you can have peace of mind that we'll protect your money and account.

See section 7 of our Credit Card Account Access Conditions of Use (PDF) or our Credit Card Conditions of Use (PDF) for more details.

See more about how we keep your accounts and cards safe.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.

We are so confident with our online security system that we guarantee your money and personal details will be safe when you use Bankwest Online Banking. This is provided you have complied with our Bankwest Online Banking Product Disclosure Statement and neither you nor any authorised user on your behalf have contributed to the loss. If you do have a loss resulting from an unauthorised transaction in Bankwest Online Banking, then subject to the previous paragraph, we will reimburse you the full amount of any funds lost.