What’s the No Loss Security Guarantee?

Basically, it means we'll reimburse you if you lose money from an unauthorised transaction on the app or online banking – as long as you've complied with the terms and conditions and protected how you access your accounts. This means you can have peace of mind that we'll protect your money and account.

See section 7 of our Credit Card Account Access Conditions of Use (PDF) or our Credit Card Conditions of Use (PDF) for more details.

See more about how we keep your accounts and cards safe.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.