Cards help

How do I make a credit card insurance claim?

  1. Visit the Cover-More claim portal (you can start the process through the app by clicking on your card, and then 'Manage my card' > 'View insurance details' > 'Make a claim')
  2. Follow the instructions to fill out your claim – you'll be given a checklist that tells you everything you need to submit
  3. Scan and upload your supporting documents.

If you can't upload your documents, make sure you still submit your claim online and send them to us instead at:

Bankwest Card Insurances
c/o Cover-More
PO Box 2027
North Sydney NSW 2059

Keep in mind that we need original documents, so if you post them to us, it's a good idea to keep a copy.

Coronavirus (COVID-19)
Please note that this event is excluded from cover for all destinations. For more information please see here.

If you need any help, you can call Cover-More on 1300 568 340 within Australia or +61 2 8907 5061 from overseas.

Need more help?

You can message us in the Bankwest App or online banking, or call us – we're here 24/7.