- Visit the Cover-More claim portal (you can start the process through the app by clicking on your card, and then 'Manage my card' > 'View insurance details' > 'Make a claim')
- Follow the instructions to fill out your claim – you'll be given a checklist that tells you everything you need to submit
- Scan and upload your supporting documents.
If you can't upload your documents, make sure you still submit your claim online and send them to us instead at:
Bankwest Card Insurances
c/o Cover-More
PO Box 2027
North Sydney NSW 2059
Keep in mind that we need original documents, so if you post them to us, it's a good idea to keep a copy.
Coronavirus (COVID-19)
Cover is available for overseas medical expenses incurred due to COVID-19. No cover is available under any other benefit or if you are travelling on a cruise. Terms and conditions apply. For more information please refer to the Credit Card Insurance PDS (PDF).
If you need any help, you can call Cover-More on 1300 568 340 within Australia or +61 2 8907 5061 from overseas.
