- Visit the Cover-More claim portal (you can start the process through the app by clicking on your card, and then 'Manage my card' > 'View insurance details' > 'Make a claim')
- Follow the instructions to fill out your claim – you'll be given a checklist that tells you everything you need to submit
- Scan and upload your supporting documents.
If you can't upload your documents, make sure you still submit your claim online and send them to us instead at:
Bankwest Card Insurances
PO Box 2027
North Sydney NSW 2059
Keep in mind that we need original documents, so if you post them to us, it's a good idea to keep a copy.
COVID-19 cover under the Overseas Emergency Medical and Hospital Expenses benefit is now included for travellers whose journey commenced on or after 24 August 2022. If you have purchased any upgraded cover before 24 August, regardless of the date travel commences, COVID-19 cover is not included under Overseas Emergency Medical and Hospital Expenses benefit. There is no COVID-19 cover for cruise travel or cancellation claims related to COVID-19. Terms and conditions apply.
There is no cover under any other benefit for claims related to COVID-19 for all destinations. For more information please refer to the Credit Card Insurance PDS (PDF).